Upgrade for Virus Problem

  • Thread starter Thread starter Darryl
  • Start date Start date
D

Darryl

On 8-12 was attempting to upload the microsoft upgrad and
patch from comcast and was unsuccessful. Since the attempt
I am no longer able to fully boot up. The system will go
through the boot up process to the point where the desk
top is loaded and icons appear. It locks up at this point
with no icnons, no start button or tool bars. How can this
be resolved.
 
Hi Darryl

The following might help you: after logging on press control and escape.
Then the start Menu will open.
There choose "run..." and there type 'regedit' (without the '). The registry
editor will open. There head to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. In
the right pane check if the shell key is set to Explorer.exe. If not, set it
to Explorer.exe.

Then verify if you can start Explorer from the command line: Open again the
'run..' window and there enter "cmd". A new window will open. There type
exporer.exe. If Explorer will open your explorer is fine and the above fix
should fix everything. If this does not resolve the issue, then head to this
KB Article:


- "No Desktop or Blank Desktop After Logging On to Windows 2000"

http://support.microsoft.com/default.aspx?scid=kb;en-us;256194



You might also want to take a look at this KB article:

- "How to Open Control Panel Folders from the Command Prompt"

http://support.microsoft.com/default.aspx?scid=kb;en-us;180025



Hope this helps. Regards,

Fabio
 
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