Updating & moving to another contact list doesn't update email add

[ChristyL]

If I update a contact with a new email address, then I move it to another
user's contact list, the old email address remains and the new email address
is added as email2. Is there a way to stop this from happening? Thanks.

 

[Brian Tillman]

If I update a contact with a new email address, then I move it to
another user's contact list, the old email address remains and the
new email address is added as email2. Is there a way to stop this
from happening? Thanks.

You first: Outlook version? What's a "contact list" (since nothing in
Outlook has that name)? How are you moving it?

 

[ChristyL]

Outlook 2003. It is Contacts. Moving it from my Contacts, to one of my
attorney's contacts, by holding down the Ctrl. button and dragging the
Contact to the attorney's. It will pop up with a box for the duplicate
Contacts and I choose to update it, it will update, name, address, phone
number, but puts the new email address as email2, and leaves the old one (if
changed).

 

[Russ Valentine [MVP-Outlook]]

That is exactly what you told Outlook to do. Updating a Contact adds the new
information. It does not replace the old information. You didn't tell
Outlook to replace the Contact.

 

[ChristyL]

That is right, but it works for almost all the fields, except the e-mail
field. Why is that and do you know how to fix it?

That is exactly what you told Outlook to do. Updating a Contact adds the new
information. It does not replace the old information. You didn't tell
Outlook to replace the Contact.
--
Russ Valentine
[MVP-Outlook]

Outlook 2003. It is Contacts. Moving it from my Contacts, to one of my
attorney's contacts, by holding down the Ctrl. button and dragging the
Contact to the attorney's. It will pop up with a box for the duplicate
Contacts and I choose to update it, it will update, name, address, phone
number, but puts the new email address as email2, and leaves the old one
(if
changed).

 

[Russ Valentine [MVP-Outlook]]

Nothing to fix. It adds the new email address just like you told it to.
--
Russ Valentine
[MVP-Outlook]

That is right, but it works for almost all the fields, except the e-mail
field. Why is that and do you know how to fix it?

That is exactly what you told Outlook to do. Updating a Contact adds the
new
information. It does not replace the old information. You didn't tell
Outlook to replace the Contact.
--
Russ Valentine
[MVP-Outlook]

Outlook 2003. It is Contacts. Moving it from my Contacts, to one of
my
attorney's contacts, by holding down the Ctrl. button and dragging the
Contact to the attorney's. It will pop up with a box for the duplicate
Contacts and I choose to update it, it will update, name, address,
phone
number, but puts the new email address as email2, and leaves the old
one
(if
changed).

:


If I update a contact with a new email address, then I move it to
another user's contact list, the old email address remains and the
new email address is added as email2. Is there a way to stop this
from happening? Thanks.

You first: Outlook version? What's a "contact list" (since nothing in
Outlook has that name)? How are you moving it?

 

[ChristyL]

But I want the old address, which is no longer valid removed. Do I have to
do that manually?

Nothing to fix. It adds the new email address just like you told it to.
--
Russ Valentine
[MVP-Outlook]

That is right, but it works for almost all the fields, except the e-mail
field. Why is that and do you know how to fix it?

That is exactly what you told Outlook to do. Updating a Contact adds the
new
information. It does not replace the old information. You didn't tell
Outlook to replace the Contact.
--
Russ Valentine
[MVP-Outlook]
Outlook 2003. It is Contacts. Moving it from my Contacts, to one of
my
attorney's contacts, by holding down the Ctrl. button and dragging the
Contact to the attorney's. It will pop up with a box for the duplicate
Contacts and I choose to update it, it will update, name, address,
phone
number, but puts the new email address as email2, and leaves the old
one
(if
changed).

:


If I update a contact with a new email address, then I move it to
another user's contact list, the old email address remains and the
new email address is added as email2. Is there a way to stop this
from happening? Thanks.

You first: Outlook version? What's a "contact list" (since nothing in
Outlook has that name)? How are you moving it?

 

[Russ Valentine [MVP-Outlook]]

Probably, unless you had chosen to replace the Contact instead of update it.
--
Russ Valentine
[MVP-Outlook]

But I want the old address, which is no longer valid removed. Do I have
to
do that manually?

Nothing to fix. It adds the new email address just like you told it to.
--
Russ Valentine
[MVP-Outlook]

That is right, but it works for almost all the fields, except the
e-mail
field. Why is that and do you know how to fix it?

:

That is exactly what you told Outlook to do. Updating a Contact adds
the
new
information. It does not replace the old information. You didn't tell
Outlook to replace the Contact.
--
Russ Valentine
[MVP-Outlook]
Outlook 2003. It is Contacts. Moving it from my Contacts, to one
of
my
attorney's contacts, by holding down the Ctrl. button and dragging
the
Contact to the attorney's. It will pop up with a box for the
duplicate
Contacts and I choose to update it, it will update, name, address,
phone
number, but puts the new email address as email2, and leaves the old
one
(if
changed).

:


If I update a contact with a new email address, then I move it to
another user's contact list, the old email address remains and
the
new email address is added as email2. Is there a way to stop
this
from happening? Thanks.

You first: Outlook version? What's a "contact list" (since nothing
in
Outlook has that name)? How are you moving it?

 

[ChristyL]

How would you choose to replace contact instead of update it? Do you know of
a document or website that says what actually gets updated when you update a
contact? I have found several that just say changed information, but I know
the e-mail address does not get changed, and if you change the Company name
to nothing, that doesn't change either.

Thank you for all your help. You have given me a better understanding of
updating.

Probably, unless you had chosen to replace the Contact instead of update it.
--
Russ Valentine
[MVP-Outlook]

But I want the old address, which is no longer valid removed. Do I have
to
do that manually?

Nothing to fix. It adds the new email address just like you told it to.
--
Russ Valentine
[MVP-Outlook]
That is right, but it works for almost all the fields, except the
e-mail
field. Why is that and do you know how to fix it?

:

That is exactly what you told Outlook to do. Updating a Contact adds
the
new
information. It does not replace the old information. You didn't tell
Outlook to replace the Contact.
--
Russ Valentine
[MVP-Outlook]
Outlook 2003. It is Contacts. Moving it from my Contacts, to one
of
my
attorney's contacts, by holding down the Ctrl. button and dragging
the
Contact to the attorney's. It will pop up with a box for the
duplicate
Contacts and I choose to update it, it will update, name, address,
phone
number, but puts the new email address as email2, and leaves the old
one
(if
changed).

:


If I update a contact with a new email address, then I move it to
another user's contact list, the old email address remains and
the
new email address is added as email2. Is there a way to stop
this
from happening? Thanks.

You first: Outlook version? What's a "contact list" (since nothing
in
Outlook has that name)? How are you moving it?

 

[Russ Valentine [MVP-Outlook]]

There is no separate option to replace a Contact. My point is that since you
are choosing to update the Contact, Outlook is doing exactly what you told
it to do: adding the new information to the existing Contact. To replace a
Contact, you obviously delete the old one and replace it with the new one.
--
Russ Valentine
[MVP-Outlook]

How would you choose to replace contact instead of update it? Do you know
of
a document or website that says what actually gets updated when you update
a
contact? I have found several that just say changed information, but I
know
the e-mail address does not get changed, and if you change the Company
name
to nothing, that doesn't change either.

Thank you for all your help. You have given me a better understanding of
updating.

Probably, unless you had chosen to replace the Contact instead of update
it.
--
Russ Valentine
[MVP-Outlook]

But I want the old address, which is no longer valid removed. Do I
have
to
do that manually?

:

Nothing to fix. It adds the new email address just like you told it
to.
--
Russ Valentine
[MVP-Outlook]
That is right, but it works for almost all the fields, except the
e-mail
field. Why is that and do you know how to fix it?

:

That is exactly what you told Outlook to do. Updating a Contact
adds
the
new
information. It does not replace the old information. You didn't
tell
Outlook to replace the Contact.
--
Russ Valentine
[MVP-Outlook]
Outlook 2003. It is Contacts. Moving it from my Contacts, to
one
of
my
attorney's contacts, by holding down the Ctrl. button and
dragging
the
Contact to the attorney's. It will pop up with a box for the
duplicate
Contacts and I choose to update it, it will update, name,
address,
phone
number, but puts the new email address as email2, and leaves the
old
one
(if
changed).

:


If I update a contact with a new email address, then I move it
to
another user's contact list, the old email address remains and
the
new email address is added as email2. Is there a way to stop
this
from happening? Thanks.

You first: Outlook version? What's a "contact list" (since
nothing
in
Outlook has that name)? How are you moving it?