D
Dick Reuben
Windows updates get downloaded, but they won't install.
MS sent me a fix, but it didn't work.
Anyone have any ideas?
MS sent me a fix, but it didn't work.
Anyone have any ideas?
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You should upgrade or use an alternative browser.
G
Guest
Firstly what fix did MS send you so that we don't repeat what you have
already tried.
Andy W
already tried.
Andy W
R
Rick \Nutcase\ Rogers
Hi,
What happens when you try to install them?
Have you tried disabling your antivirus application?
Have you checked the windowsupdate.log file for error messages?
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
What happens when you try to install them?
Have you tried disabling your antivirus application?
Have you checked the windowsupdate.log file for error messages?
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
D
Dick Reuben
Something called "reset_subnad.zip
Firstly what fix did MS send you so that we don't repeat what you have
already tried.
Andy W
D
Dick Reuben
They download. but installation fails. I've tried disabling NAV, and
the update log doesn't seem to be getting updated...most entries are
from 2004 and earlier this year.
the update log doesn't seem to be getting updated...most entries are
from 2004 and earlier this year.
R
Rick \Nutcase\ Rogers
Hi,
Newest entries in the update log are at the bottom. Make sure you are
reading windowsupdate.log and not "windows update.log" (with a space).
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
Newest entries in the update log are at the bottom. Make sure you are
reading windowsupdate.log and not "windows update.log" (with a space).
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
D
Dick Reuben
OK---hee's a group of recent entries..I hope that they tell you
something. Unfortunately they;re truncated here.
2006-02-18 16:32:37 3912 fb4 DtaStor WARNING:
Update Service: Failed to update backup store
2006-02-18 16:32:37 868 5b0 AU >>## RESUMED
## AU: Download update [UpdateId =
{41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}, succeeded]
2006-02-18 16:32:37 868 5b0 AU #########
2006-02-18 16:32:37 868 5b0 AU ## END ##
AU: Download updates
2006-02-18 16:32:37 868 5b0 AU #############
2006-02-18 16:32:37 868 5b0 AU AU setting
pending client directive to 'Install Approval'
2006-02-18 16:32:37 868 374 Agent *********
2006-02-18 16:32:37 868 374 Agent ** END **
Agent: Downloading updates [CallerId = AutomaticUpdates]
2006-02-18 16:32:37 868 374 Agent *************
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{A16383D2-E8FB-42C1-8247-02525CA08858} 2006-02-18 16:32:30-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{591E6D1D-9FC9-4171-97E5-D37E168C03F0} 2006-02-18 16:32:30-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564)
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{2C71C7B7-BA15-4F30-8288-A3BC8D600668} 2006-02-18 16:32:34-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564) -
Security Update for Windows XP (KB896423)
2006-02-18 16:32:42 868 6ac AU AU found 1
sessions to launch client into
2006-02-18 16:32:42 868 6ac AU Launched new
AU client for directive 'Install Approval', session id = 0x0
2006-02-18 16:32:43 868 5b0 Report REPORT EVENT:
{F7B4A29A-FF92-4A58-9FDF-BD5201E35BCC} 2006-02-18 16:32:37-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564) -
Security Update for Windows XP (KB896423) - Security Update for
Windows XP (KB911927)
2006-02-18 16:32:43 240 b94 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0800) ===========
2006-02-18 16:32:43 240 b94 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-02-18 16:32:43 240 b94 AUClnt Launched
Client UI process
2006-02-18 16:32:43 240 b94 AUClnt AU client got
new directive = 'Install Approval', serviceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0x00000000
2006-02-18 16:32:43 240 b94 AUClnt AU client
creating default WU/WSUS UI plugin
2006-02-18 16:32:43 868 a1c AU AU setting
client response for sessionId 0x0 to 'Pending'
2006-02-18 16:48:03 868 5b0 Report Uploading 21
events using cached cookie, reporting URL =
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2006-02-18 16:48:19 868 5b0 Report Reporter
successfully uploaded 21 events.
something. Unfortunately they;re truncated here.
2006-02-18 16:32:37 3912 fb4 DtaStor WARNING:
Update Service: Failed to update backup store
2006-02-18 16:32:37 868 5b0 AU >>## RESUMED
## AU: Download update [UpdateId =
{41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}, succeeded]
2006-02-18 16:32:37 868 5b0 AU #########
2006-02-18 16:32:37 868 5b0 AU ## END ##
AU: Download updates
2006-02-18 16:32:37 868 5b0 AU #############
2006-02-18 16:32:37 868 5b0 AU AU setting
pending client directive to 'Install Approval'
2006-02-18 16:32:37 868 374 Agent *********
2006-02-18 16:32:37 868 374 Agent ** END **
Agent: Downloading updates [CallerId = AutomaticUpdates]
2006-02-18 16:32:37 868 374 Agent *************
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{A16383D2-E8FB-42C1-8247-02525CA08858} 2006-02-18 16:32:30-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{591E6D1D-9FC9-4171-97E5-D37E168C03F0} 2006-02-18 16:32:30-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564)
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{2C71C7B7-BA15-4F30-8288-A3BC8D600668} 2006-02-18 16:32:34-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564) -
Security Update for Windows XP (KB896423)
2006-02-18 16:32:42 868 6ac AU AU found 1
sessions to launch client into
2006-02-18 16:32:42 868 6ac AU Launched new
AU client for directive 'Install Approval', session id = 0x0
2006-02-18 16:32:43 868 5b0 Report REPORT EVENT:
{F7B4A29A-FF92-4A58-9FDF-BD5201E35BCC} 2006-02-18 16:32:37-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564) -
Security Update for Windows XP (KB896423) - Security Update for
Windows XP (KB911927)
2006-02-18 16:32:43 240 b94 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0800) ===========
2006-02-18 16:32:43 240 b94 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-02-18 16:32:43 240 b94 AUClnt Launched
Client UI process
2006-02-18 16:32:43 240 b94 AUClnt AU client got
new directive = 'Install Approval', serviceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0x00000000
2006-02-18 16:32:43 240 b94 AUClnt AU client
creating default WU/WSUS UI plugin
2006-02-18 16:32:43 868 a1c AU AU setting
client response for sessionId 0x0 to 'Pending'
2006-02-18 16:48:03 868 5b0 Report Uploading 21
events using cached cookie, reporting URL =
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2006-02-18 16:48:19 868 5b0 Report Reporter
successfully uploaded 21 events.
R
Rick \Nutcase\ Rogers
Have you tried logging on as the "administrator" and installing them?
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
Dick Reuben said:OK---hee's a group of recent entries..I hope that they tell you
something. Unfortunately they;re truncated here.
2006-02-18 16:32:37 3912 fb4 DtaStor WARNING:
Update Service: Failed to update backup store
2006-02-18 16:32:37 868 5b0 AU >>## RESUMED
## AU: Download update [UpdateId =
{41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}, succeeded]
2006-02-18 16:32:37 868 5b0 AU #########
2006-02-18 16:32:37 868 5b0 AU ## END ##
AU: Download updates
2006-02-18 16:32:37 868 5b0 AU #############
2006-02-18 16:32:37 868 5b0 AU AU setting
pending client directive to 'Install Approval'
2006-02-18 16:32:37 868 374 Agent *********
2006-02-18 16:32:37 868 374 Agent ** END **
Agent: Downloading updates [CallerId = AutomaticUpdates]
2006-02-18 16:32:37 868 374 Agent *************
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{A16383D2-E8FB-42C1-8247-02525CA08858} 2006-02-18 16:32:30-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{591E6D1D-9FC9-4171-97E5-D37E168C03F0} 2006-02-18 16:32:30-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564)
2006-02-18 16:32:37 868 374 Report REPORT EVENT:
{2C71C7B7-BA15-4F30-8288-A3BC8D600668} 2006-02-18 16:32:34-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564) -
Security Update for Windows XP (KB896423)
2006-02-18 16:32:42 868 6ac AU AU found 1
sessions to launch client into
2006-02-18 16:32:42 868 6ac AU Launched new
AU client for directive 'Install Approval', session id = 0x0
2006-02-18 16:32:43 868 5b0 Report REPORT EVENT:
{F7B4A29A-FF92-4A58-9FDF-BD5201E35BCC} 2006-02-18 16:32:37-0800
1 189 102 {00000000-0000-0000-0000-000000000000} 0
0 AutomaticUpdates Success Content Install Installation
Ready: The following updates are downloaded and ready for
installation. To install the updates, an administrator should log on
to this computer and Windows will prompt with further instructions: -
Security Update for Windows Media Player 10 for Windows XP (KB911565)
- Security Update for Windows Media Player Plug-in (KB911564) -
Security Update for Windows XP (KB896423) - Security Update for
Windows XP (KB911927)
2006-02-18 16:32:43 240 b94 Misc ===========
Logging initialized (build: 5.8.0.2469, tz: -0800) ===========
2006-02-18 16:32:43 240 b94 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-02-18 16:32:43 240 b94 AUClnt Launched
Client UI process
2006-02-18 16:32:43 240 b94 AUClnt AU client got
new directive = 'Install Approval', serviceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0x00000000
2006-02-18 16:32:43 240 b94 AUClnt AU client
creating default WU/WSUS UI plugin
2006-02-18 16:32:43 868 a1c AU AU setting
client response for sessionId 0x0 to 'Pending'
2006-02-18 16:48:03 868 5b0 Report Uploading 21
events using cached cookie, reporting URL =
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2006-02-18 16:48:19 868 5b0 Report Reporter
successfully uploaded 21 events.
Hi,
Newest entries in the update log are at the bottom. Make sure you are
reading windowsupdate.log and not "windows update.log" (with a space).
D
Dick Reuben
This is a single-user machine, and I'm the "Owner".
R
Rick \Nutcase\ Rogers
Hi,
Owner does not necessarily mean administrator. Try logging on as
administrator.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
Owner does not necessarily mean administrator. Try logging on as
administrator.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
G
Guest
Security Update for Windows Media Player Plug-in (KB911564) downloaded but
keeps failing when trying to install, help
cjewel
keeps failing when trying to install, help
cjewel