updates hang

  • Thread starter Thread starter Jim Murphy
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J

Jim Murphy

I have just uninstalled and re-installed MS antispy for the fifth time. Over the two months I have used it, I have experienced a continuing problem with the utility hanging during updates.

After I download the software, I reboot and take all the updates available (I update manually). I can usually update once or twice more and then the program will hang during a subsequent attempt. The update window will open and indicate it is searching for updates, but nothing further happens, even after 30 minutes. If I attempt to cancel the update process, the update windows will partially disappear and my entire system will hang until I use the task manager to end the program. Once task manager has been used, the program will not open again. Clicking the systray icon brings the "Loading" banner, but the program never loads.

My only recourse is to uninstall the entire program through "Add/Remove" and start again from scratch, only to have the same thing happen again eventually.

Any ideas would be appreciated.

XP Home, SP 2 patched, 512K RAM, 14Gb HD space available, SP 2 firewall, SpywareBlaster, Ad-Aware, Spybot 1.4 (no TeaTimer), Norton 2004 AV

Jim Murphy
 
No, just leave it, it looks like it has hung but it is working just ignore
it and it will eventually update.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

I have just uninstalled and re-installed MS antispy for the fifth time. Over
the two months I have used it, I have experienced a continuing problem with
the utility hanging during updates.

After I download the software, I reboot and take all the updates available
(I update manually). I can usually update once or twice more and then the
program will hang during a subsequent attempt. The update window will open
and indicate it is searching for updates, but nothing further happens, even
after 30 minutes. If I attempt to cancel the update process, the update
windows will partially disappear and my entire system will hang until I use
the task manager to end the program. Once task manager has been used, the
program will not open again. Clicking the systray icon brings the "Loading"
banner, but the program never loads.

My only recourse is to uninstall the entire program through "Add/Remove" and
start again from scratch, only to have the same thing happen again
eventually.

Any ideas would be appreciated.

XP Home, SP 2 patched, 512K RAM, 14Gb HD space available, SP 2 firewall,
SpywareBlaster, Ad-Aware, Spybot 1.4 (no TeaTimer), Norton 2004 AV

Jim Murphy
 
it will come back to normal once it's finish updating
definitions. it usually hang-up/lock-up during the
update, this issue has been post in this newsgroup before.
-----Original Message-----
I have just uninstalled and re-installed MS antispy for
Click to expand...
the fifth time. Over the two months I have used it, I
have experienced a continuing problem with the utility
hanging during updates.
After I download the software, I reboot and take all the
Click to expand...
updates available (I update manually). I can usually
update once or twice more and then the program will hang
during a subsequent attempt. The update window will open
and indicate it is searching for updates, but nothing
further happens, even after 30 minutes. If I attempt to
cancel the update process, the update windows will
partially disappear and my entire system will hang until
I use the task manager to end the program. Once task
manager has been used, the program will not open again.
Clicking the systray icon brings the "Loading" banner,
but the program never loads.
My only recourse is to uninstall the entire program
Click to expand...
through "Add/Remove" and start again from scratch, only
to have the same thing happen again eventually.
Any ideas would be appreciated.

XP Home, SP 2 patched, 512K RAM, 14Gb HD space
Click to expand...
available, SP 2 firewall, SpywareBlaster, Ad-Aware,
Spybot 1.4 (no TeaTimer), Norton 2004 AV
 
When the updates are proceeding normally, albiet slowly,
there is a message in the window between "Downloading
Updates" and "Looking for Updates" that reads, "Upgrading
definitions version XXXX to version XXXX." When this
hanging occurs, there is no such message which indicates
to me that nothing at all is happening. I have waited as
long as 30 minutes for something to occur. Are you saying
that it is, in fact, normal for the software to
periodically take this long to establish a connection?

Jim Murphy
 
I had this problem when I was using a dial-up
connection. I surmise that you are probably using a dial-
up connection as well. If so, the updates will take a
long time, as the files that need to be updated are
probably fairly large.

Once I switched to a cable modem, I haven't had much
trouble with the updating. The biggest problem is the
program not noticing my internet connection.

Alan
 
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