Update the WD Help

  • Thread starter Thread starter Guest
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Guest

How am I supposed to test or evaluate a product when I'm not sure if it is
working correctly? I did a search through WD Help on the words quarantine
and allow. Why don't you try it. All I want to know is under what
conditions does an item get put into the quarantine or allow list. In my
opinion, the WD Help doesn't say, it just skirts around the issue. Another
fundamental issue that needs clarification is real time protection,
particularly allow and block. I suspect that my request may sound like a low
priority issue, but some of the posts suggest that real time protection isn't
working correctly. How can anyone tell since the WD Help isn't definitive on
how it should work?
 
Mr Cat raises a good point. WD "seems" to be working fine for me. At least
my scheduled scans and updates run without problems or error messages.
However, I had the same problem he did when I tried to figure out what a
"signature default" was. The obvious place to find out would be the help
button - but no help there!

This is my frst experince with an MS beta product. Maybe it's always like
this. I would think, though, that if the company is looking for users to
commit their personal time help develop and improve something, the least it
could do is provide usable documentation.
 
I agree with you guys. Bug opened for help on what quarantine, allow, and
other actions actually do.
Betas can be really rough in the help department - sometimes you just see
something like "help will be here someday", which is fun.

But the help should be helpful, and it clearly isn't here.

Quarantine moves the files and any registry entries in a threat to a
quarantine folder and encodes them so other scanners (and WD) won't detect
them again while in quarantine. They can be restored through the
"Quarantined Items" link in the Tools.

Blocks of unknown software go to quarantine as well.

Regards,
Joe
 
Blocks of unknown software go to quarantine as well.
The above statement directly contradicts what you said in another reply to a
post I had made joe. In it, you clearly state, that neither WD or MSAS
actually block the installation of unknown sofware. So which is it?
 
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