Hello Texas Handly;
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to start and run and type
%temp% and clear that fºlder.
Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
http://www.mvps.org/winhelp2002/delcache.htm
You can clear prefetch files by going to start menu and run and typing
prefetch
Prefetch files are there to help programs load/open quicker but they will
be replaced in prefetch when they are used agªin.
You may need to delete the MSAS folder in program files and run a registry
cleaner like Ccleaner after removing it from add/remove screen to fully
remove all traces of MS Antispy if it is a damaged installatiºn.
Before doing that it may be a good idea to run a couple of other scanners to
be sure there isnt malware problem's on the pc
Can you try these :
Ewido Security Suite:
Download Ewido scan
http://www.ewido.net/en/download/
*When installing, under "Additional Options" uncheck "Install background
guard" and "Install scan via context menu".
*Run Ewido. From the main ewido screen, click on update in the left menu,
then click the Start update buttºn.
*After the update finishes (the status bar at the bottom will display
"Update successful")
Now scan with Ewido. Click on the Scanner button in the left menu, then
click on Complete System Scan. This scan can take quite a while to run.
Once its started scanning it will display an alert window when it finds any
infected files, when you see this first alert check the boxes "Perform action
with all infections" and "Create encrypted backup" before clicking on ºk
When the scan finishes, If ewido finds anything in the scan click on "Save
Report". This will create a text file. Save to desktop or c:drive incase you
need to post it back.
While I posting Ewido does say its a 14 day free trial but it still works
fine after the trial has expired, All it does after the 14 days is stop the
real time protection and auto updates but I never advise that to be enabled
at setup anyway as it can interfere with other real time protection programs
plus the updates can be done manually anytime you wish so it may be usefull
to keep it incase you need to use it again in the future.
Next run the Housecall online virus scan located ªt:
http://housecall.trendmicro.com/housecall/start_corp.asp
Follow the prompts to scan your hard drive for viruses. Select the
"Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your cºmputer
If that fails to help things let us know and we can try fully removing MSAS
and all its files/folders & Registry entries then do a fresh instªll.
Just incase the scans are clear here's tips on fully removing MS Antispy and
performing a fresh instªll:
1. Goto Start Menu then Add/Remove Progrªms
Select Microsoft Antispyware and press Remºve
2. Goto C:/drive > Program Files and delete the MSAS fºlder
3. Goto Start Menu then search and select all files and folder's Search for
these files and delete them (They will be in system32)
gcUnCompress.dll
GCCollection.dll
hashlib.dll
4. Download and install Ccleªner
http://www.ccleaner.com/download124.asp
Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and then
press scan for issues, Repair any fºund.
Rebººt
Then Visit Microsoft's site and reinstall MS Antispy:
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Also check windows updates to make sure you have the latest security patches
and service packs instªlled :
http://windowsupdate.microsoft.com/
Good luck Texas.
Engel
