Update problem

  • Thread starter Thread starter Roy Smith
  • Start date Start date
R

Roy Smith

Hi,

I'm trying to update my Office 2003 software with the SP2 update that
was recently released, but I keep having a problem. It downloads the
update, but when it tried to apply the update it encounters a problem
and closes. I've tried every suggestion that the web site shows to
correct the problem, but nothing works. Any ideas or suggestions?

--

Roy Smith
<http://webpages.charter.net/jeffgordonfan327>

I use Firefox as my Web browser because I want a browser that
complies with Web standards. See <http://www.mozilla.org/>.
 
I had the same problem trying to update my word 2003
and FrontPage 2003 with SP2. (All my other MS Office
apps are 2000 versions.) I downloaded the 50 MB
update to hard drive from the Office page and launched
its installer. After some 10 minutes, it stopped. Tried this
twice and it just wouldn't run.

I visited Microsoft Update and allowed it to search my
system for potential updates. It indicated that I needed
to update to Office SP2. I allowed it to run from the MS
update page. It downloaded the files and launched the
installer. It took about 30 minutes all total, but the update
concluded successfully.

Oh, I turned off Symantec Internet Security 2005 antivirus
facility during the upgrade process.
 
Uncle said:
I had the same problem trying to update my word 2003
and FrontPage 2003 with SP2. (All my other MS Office
apps are 2000 versions.) I downloaded the 50 MB
update to hard drive from the Office page and launched
its installer. After some 10 minutes, it stopped. Tried this
twice and it just wouldn't run.

I visited Microsoft Update and allowed it to search my
system for potential updates. It indicated that I needed
to update to Office SP2. I allowed it to run from the MS
update page. It downloaded the files and launched the
installer. It took about 30 minutes all total, but the update
concluded successfully.

Oh, I turned off Symantec Internet Security 2005 antivirus
facility during the upgrade process.
Click to expand...

I finally figured out what my problem was.... Had to uninstall the
Office Web Components to get the update to function correctly. Here's
the Ohotfix.exe log file:

Starting the log on 09/29/2005 at 16:18:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90E30409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9} Microsoft Office
Standard Edition 2003 Version 11.0.7969.0: Already has this patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Seeing if patch
C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC102003SP2ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Seeing if patch C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC11SP2ff.msp
is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9} Microsoft Office
2003 Web Components Version 11.0.6362.0: Needs patch.
Applying the patches...
Applying patches to product {90A40409-6000-11D3-8CFE-0150048383C9}
Microsoft Office 2003 Web Components...
Applying patch
C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC11SP2ff.msp...
Command line:
PATCH="C:\DOCUME~1\Roy\LOCALS~1\Temp\IXP000.TMP\OWC11SP2ff.msp"
REBOOT=ReallySuppress
The update ended with status code: 1642.
Finished processing the update on 09/29/2005 at 16:18:22.
Encountered error 1642 while updating.
FindError result: failed
Error 1642 not ok to report to Setup Watson.

Now if I uninstall the office web components, Office Update says I don't
need any updates. Yet when I install it again using a freshly
downloaded file from Microsoft, it says that I need an update but it
fails to complete the update as before. So what's up????

--

Roy Smith
<http://webpages.charter.net/jeffgordonfan327>

I use Firefox as my Web browser because I want a browser that
complies with Web standards. See <http://www.mozilla.org/>.
 
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