Update Error

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Guest

I have a new Gateway system running XP. This morning when I turned on the
system, there was a windows update in the tray (the yellow shield). I
clicked to install and was prompted to restart the system after installation.
When Windows came back up the following ERROR message appeared:

RTHDCPL.EXE - illegal System DLL Relocation

The system DLL user 32.dll was relocated in memory. The application
will not run properly. The relocation occurred because the DLL
C:\WINDOWS\system32\HHCTRL.OCX occupied an address
range reserved for Windows system DLLs. The Vendor supplying
the DLL should be contacted for a new DLL.

Several questions come to mind.

1) What does this mean? - will the system still run before action is taken?
2) How would it have happened? - did the update cause the problem?
3) What can be done to correct it? - what steps do I need to take?

Thank you

Silk
 
I have had the same problem & posted my question before you. It is 6 items
earlier ^ is under the heading of "Windows Security Update problem". So far
one response from someone who has experinced the same problem. Will let you
know if I get a response which is useful. Can you do the same please.
 
In
silk said:
I have a new Gateway system running XP. This morning when I
turned on
the system, there was a windows update in the tray (the
yellow
shield). I clicked to install and was prompted to restart the
system
after installation. When Windows came back up the following
ERROR
message appeared:

RTHDCPL.EXE - illegal System DLL Relocation

The system DLL user 32.dll was relocated in memory. The
application
will not run properly. The relocation occurred because the
DLL
C:\WINDOWS\system32\HHCTRL.OCX occupied an address
range reserved for Windows system DLLs. The Vendor supplying
the DLL should be contacted for a new DLL.

Several questions come to mind.

1) What does this mean? - will the system still run before
action is
taken? 2) How would it have happened? - did the update cause
the
problem? 3) What can be done to correct it? - what steps do I
need to
take?

Thank you

Silk
Click to expand...

You might want to download and run the hotfix available from
Microsoft.

The Realtek HD Audio Control Panel may not start, and you
receive an error message when you start the computer: "Illegal
System DLL Relocation"
http://support.microsoft.com/kb/935448/

Good luck

Nepatsfan
 
This was so nice of you to refer us to this MS KB article. Thank you SO MUCH!
I didn't have any idea what to do and was reluctant to use my computer in
the event of a Crash. A Crash may still happen but I'll get on that KB right
away.

For sure you're a True Hero today to all experiencing this problem after
installing the Update.
 
I too WAS having this problem with "system Dll user 32.dll was relocated in
memory...." Glad i came here now my problem is solved...:) BUT can someone
tell me what a system DLL is and does(am curious 2 know) TY
 
Yep, same problem on my Sony VAIO notebook. I did run this update on three
other computers, a Dell notebook, a homebuilt with an ASUS A7N8XE-deluxe
board, and an old COMPAQ Deskpro. All were fine except the Sony. The Sony
uses RealTek audio (none of the others do) and I'm tempted to try updating
the drivers from RealTek.

Anyhow... I contacted Sony support. Heh heh... First he told me to restore
the system (what???? do they think I'm stupid????) then he told me to reset
the BIOS when I refused to restore the system. I told him I would
uninstall the update. That's what fixed the error message.

So, I contacted Sony and let them know of the problem. I'm wondering how
many users are going to restore their systems only to have the problem
reappear after they run the updates. *sigh*

Patty
 
DLL stands for "Dynamic Link Library." It essentially is a file that holds
code for certain functions of the computer. I'm sure Google/Wikipedia will
tell you more if you want to know. :)
 
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