From: "Danny" <
[email protected]>
Sender: "Danny" <
[email protected]>
Subject: Update Error
Date: Fri, 25 Jun 2004 05:08:41 -0700
When trying to run Windows Update, as soon as I connect to
the Update site and click on Scan for updates, another
screen pops up with information about error 0x80072F05.
Does anyone know what this error means?
Thank you.
Hi Danny,
Here are a couple of things that might assist.
This is the trouble shooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
Also this is the utility that will harvest the logs that will assist you to
determine what is going
on with the Sus server, and if run on the client, it will give you answers
to what the client is seeing.
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en
Once at this download page goto the bottom and download the Msus reporting
tool. It gathers valuable info
from all aspects of Sus even the IIS logs.
Problem Description:
You will see an error entry like this in the Windows Update.log file:
Error IUENGINE Querying software update catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp (Error 0x80072F05)
Resolutions:
Make sure that the computer's time and date settings are correct. This is
the most likely cause of this error. If those settings are correct, then
check that valid SSL certificates are installed on the computer using the
steps below.
1. Open Internet Explorer, click "Tools," and then click "Internet
Options."
2. Select the "Contents" tab and click "Certificates."
3. Select the "Trusted Root Certification Authorities" tab.
4. Check for a certificate called "Microsoft Root Authority."
5. Double-click it.
6. On the "General" tab, make sure that the "Valid from" dates are
correct. The dates should be something like "1/10/1997 to 12/31/2020."
7. On the "Certification Path" tab, under the "Certificate Status"
section, make sure it says "This certificate is OK."
8. Click "OK," and then locate a certificate called "NO LIABILITY
ACCEPTED."
9. On the "General" tab, make sure that the "Valid from" dates are
correct. The dates should be something like "5/11/1997 to 1/7/2004."
10. On the "Certification Path" tab, under the "Certificate Status"
section, make sure it says "This certificate is OK."
----------------------------------------------------------------------------
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Issue Applies To:
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows Server 2003 Family
Windows XP
Hope this helps!
Thanks
~~ Mark Brown ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
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