Hi coffeeman
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Be aware, your Anti-Virus won't detect all types of warez, Trojans, malware,
worms, etc., and neither can other adware or spyware related programs such
as AdAware and SpyBot. They don't have the proper definitions. They must
also be run in Safe Mode with Hidden Files enabled in order to fully scan
all files. Even if you have run such programs and nothing shows up, it does
not mean your system is clean. It takes a series of programs to fully clean
your machine. *Some very aggressive and damaging variants of malware can
replicate themselves repeatedly, or mutate, if not removed properly.*
Download and install HiJackThis. This is one of the most important steps.
Follow all instructions carefully. This program should be run in Normal
mode.
How to download and install HiJackThis: Win 98-XP
http://www.download.com/HijackThis/3000-8022_4-10227353.html
Please.. DO NOT post your log HiJackThis log to this newsgroup. DO NOT
delete anything from the list yourself unless you are an experienced user of
this program. It is important that you post your log on one of the
HiJackThis Support Forums below and allow the experts there to analyze it
for you:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.p
(
http://www.dslreports.com/forum/security)
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums.
http://aumha.net/profile.php?mode=register
Please follow all pre- posting instructions below carefully to avoid having
your log deleted or ignored.
http://forum.aumha.org/viewtopic.ph...ghlight=&sid=b59f8de4de1850003b79b74558a4b58b)
All responders are volunteers and they are very busy, so please be patient.
Please see
http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.
Please post a link back here to your log at AumHa so that we can follow your
progress.
Hope this helps.
Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
Don,
Since I posted, I have found that I have a spyware problem.
It is called spywarequake.
It shows up not only as a newly added toolbar but also it places a
blinking
red and green icon in the systray.
I have tried Spyware Sweeper and smitrem.
Those have failed to take care of the problem
It is supposed to be something new....in the past couple of days.
The experts at Dell have no solution yet because it has just hit the
country.
They have suggested a complete format of the hard drive.
Don Varnau said:
Hi,
Try ToolbarCop:
http://windowsxp.mvps.org/toolbarcop.htm
If McAfee found a dialer, it's time for a thorough search for malware.
See these sites for help:
The Parasite Fight
http://www.aumha.org/a/quickfix.htm
(Good "Protect Yourself" section)
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups:
http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx
Some malware must be removed manually. You may have to register and post
a
HijackThis log to one of these forums for additional help. Look for the
proper forum and an "Important- Read This First" message so that you
follow
proper procedure.
* Aumha.org- The Parasite Fight - Quick Fix Protocol:
http://www.aumha.org/a/quickfix.htm
* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
Hope this helps,
Don
[MS MVP-IE]
coffeeman said:
One of the family members was using the computer today and I noticed I
now
have an unwanted toolbar.
It apprears that the website for this is
www.spyguard.com
I cannot find on the website how to "remove" this toolbar.
Is this a legit site or do I have unwanted problems?
How can I remove this toolbar and any other files, etc from my
computer?
The computer seems to be working fine and after doing a viruscan with
McAfee
it found 1 pup...269 dialer
Thanks for your help
