Unwanted IrDA Decide

  • Thread starter Thread starter Doug Smith
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Doug Smith

I have a WinXP Home laptop (Dell) that recently started displaying the add hardware wizard after boot up. It says that it's found an infrared device and is prompting me for the device drivers. However, there is no infrared device built into this machine, and I have absolutely no additional hardware installed. When I try to remove this device in the Device Manager, XP tells me that it is a device that is necessary to boot the machine and it won't remove it. Dell's support tells me that my only option is to reinstall the machine, but I find this unacceptable.
Why is XP trying to install a device that's not really there?
Doug Smith
 
Your PC may support an IrDA device in the BIOS but you do not physically
have the hardware. Check in the BIOS.


Also, welcome to Dell support! They do not know what to do!


Doug Smith said:
I have a WinXP Home laptop (Dell) that recently started displaying the add
Click to expand...
hardware wizard after boot up. It says that it's found an infrared device
and is prompting me for the device drivers. However, there is no infrared
device built into this machine, and I have absolutely no additional hardware
installed. When I try to remove this device in the Device Manager, XP tells
me that it is a device that is necessary to boot the machine and it won't
remove it. Dell's support tells me that my only option is to reinstall the
machine, but I find this unacceptable.
 
You're not kidding about Dell support. I guess they assume that all users are simply idiots and that they aren't intelligent enough to solve problems in a reasonable way. Sheesh!
Anyway, there is no IrDA device in the BIOS either. More ideas?
Doug
 
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