Unresponsive button

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Guest

New Dell computer with XP. Both tutorial and handbook
describe that the Help & Support Center can be accessed
by clicking on Start and then on Help and Support.
However, doing it results only in returning to the
desktop. The computer used by the technician who
explained on the phone the long process needed to get to
the Help and Support Center explained that he has the
same experience.
 
-----Original Message-----
Maybe the Dell tech should've asked his supervisor.

--
Hope this helps. Let us know.
Wes

In (e-mail address removed)
Click to expand...
hunted and pecked:

.
Click to expand...
If that button isn't working, it seems to me to be
Microsoft's responsibility to make it work, not Dell, who
made the computer. I guess my question really is, when
will Microsoft correct the OS so that the button will do
what Microsoft claims it's supposed to do?
Allen
 
In addition:

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?)

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

-----Original Message-----
Maybe the Dell tech should've asked his supervisor.

--
Hope this helps. Let us know.
Wes

In (e-mail address removed)
Click to expand...
hunted and pecked:

.
Click to expand...
If that button isn't working, it seems to me to be
Microsoft's responsibility to make it work, not Dell, who
made the computer. I guess my question really is, when
will Microsoft correct the OS so that the button will do
what Microsoft claims it's supposed to do?
Allen
 
I have this problem too. I followed the steps of that site but it doesn't help me at all. The problem still exists!

----- Ramesh [MVP] wrote: ----

In addition

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?

--
Ramesh - Microsoft MV
Windows XP Shel
http://www.mvps.org/sramesh2

The Antivirus Defense-in-Depth Guid
http://go.microsoft.com/fwlink/?LinkId=2873

-----Original Message----
Maybe the Dell tech should've asked his supervisor
Hope this helps. Let us know
We
Click to expand...
If that button isn't working, it seems to me to be
Microsoft's responsibility to make it work, not Dell, who
made the computer. I guess my question really is, when
will Microsoft correct the OS so that the button will do
what Microsoft claims it's supposed to do
Alle
 
Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?)

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

I have this problem too. I followed the steps of that site but it doesn't help me at all. The problem still exists!!

----- Ramesh [MVP] wrote: -----

In addition:

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?)

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

-----Original Message-----
Maybe the Dell tech should've asked his supervisor.
Hope this helps. Let us know.
Wes
(e-mail address removed)
Click to expand...
If that button isn't working, it seems to me to be
Microsoft's responsibility to make it work, not Dell, who
made the computer. I guess my question really is, when
will Microsoft correct the OS so that the button will do
what Microsoft claims it's supposed to do?
Allen
 
No, even i see nothing when i clicked the one in the pchealth in the folder window

----- Ramesh [MVP] wrote: ----

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?

--
Ramesh - Microsoft MV
Windows XP Shel
http://www.mvps.org/sramesh2

The Antivirus Defense-in-Depth Guid
http://go.microsoft.com/fwlink/?LinkId=2873

I have this problem too. I followed the steps of that site but it doesn't help me at all. The problem still exists!

----- Ramesh [MVP] wrote: ----

In addition

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?

--
Ramesh - Microsoft MV
Windows XP Shel
http://www.mvps.org/sramesh2

The Antivirus Defense-in-Depth Guid
http://go.microsoft.com/fwlink/?LinkId=2873

-----Original Message----
Maybe the Dell tech should've asked his supervisor
Hope this helps. Let us know
We
Click to expand...
If that button isn't working, it seems to me to be
Microsoft's responsibility to make it work, not Dell, who
made the computer. I guess my question really is, when
will Microsoft correct the OS so that the button will do
what Microsoft claims it's supposed to do
Alle
 
Hi Tony,

This page address many possibilities with actual solutions:
http://www.kellys-korner-xp.com/top10faqs.htm

I've noted that you've tried some of the steps listed there. I suggest you try them one by one, as this problem may be caused by many factors (service failures, missing registry keys, DLLs etc). Helpctr -regserver command helps most users.

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

No, even i see nothing when i clicked the one in the pchealth in the folder windows

----- Ramesh [MVP] wrote: -----

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?)

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

I have this problem too. I followed the steps of that site but it doesn't help me at all. The problem still exists!!

----- Ramesh [MVP] wrote: -----

In addition:

Are you able to launch Helpctr.exe from RUN box? (In other words, the Start Menu Help link is alone not working?)

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

-----Original Message-----
Maybe the Dell tech should've asked his supervisor.
Hope this helps. Let us know.
Wes
(e-mail address removed)
Click to expand...
If that button isn't working, it seems to me to be
Microsoft's responsibility to make it work, not Dell, who
made the computer. I guess my question really is, when
will Microsoft correct the OS so that the button will do
what Microsoft claims it's supposed to do?
Allen
 
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