unknown window that can't close

  • Thread starter Thread starter Gail C
  • Start date Start date
G

Gail C

I get a window on the display with no indication of where or what program
started it. the page simply says "Navigation to the webpage was cancelled"
on a banner. Further down it says "What you can try; -refresh the page".
Cliking this only produces a similar page (also with no close options)
telling me to check my internet OR the website is encountering problems OR
to check my typed address. This window has a date and a time in the menu bar
but no X to close or ability to minimize it or dialog box to close. The only
way i can get rid of it is to use Task Manager. this is getting very
tiresome as it happens quite often. Always the internet connection is
working and i don't believe it is my typing that many errors. Because the
window does not identify itself i don't know what website is causing this.
Has anyone any suggestions on how to eliminate this issue?
 
Gail C said:
I get a window on the display with no indication of where or what
program
started it. the page simply says "Navigation to the webpage was
cancelled"
on a banner. Further down it says "What you can try; -refresh the
page".
Cliking this only produces a similar page (also with no close options)
telling me to check my internet OR the website is encountering
problems OR
to check my typed address. This window has a date and a time in the
menu bar
but no X to close or ability to minimize it or dialog box to close.
The only
way i can get rid of it is to use Task Manager. this is getting very
tiresome as it happens quite often. Always the internet connection is
working and i don't believe it is my typing that many errors. Because
the
window does not identify itself i don't know what website is causing
this.
Has anyone any suggestions on how to eliminate this issue?
Click to expand...
Hi G.
Go have a look in your Event Viewer.
Rt/click My Computer.
Click Manage.
Open the EViewer.
And Dbl/click on the current errors.

That way you might find some clues.
bw..
 
Gail said:
I get a window on the display with no indication of where or what program
started it. the page simply says "Navigation to the webpage was
cancelled"
on a banner. Further down it says "What you can try; -refresh the page".
Cliking this only produces a similar page (also with no close options)
telling me to check my internet OR the website is encountering problems
OR to check my typed address. This window has a date and a time in the
menu bar
but no X to close or ability to minimize it or dialog box to close. The
only
way i can get rid of it is to use Task Manager. this is getting very
tiresome as it happens quite often. Always the internet connection is
working and i don't believe it is my typing that many errors. Because the
window does not identify itself i don't know what website is causing this.
Has anyone any suggestions on how to eliminate this issue?
Click to expand...

Start by making sure the computer is virus/malware-free:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Only *after* you are sure the machine is 100% clean, manage your Startup to
see what is starting with Windows and trying to get online.

Start Orb>Search box>type: msconfig and when it appears in the Results box
above, right-click and choose "Run as Administrator".

If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue. Then see what is on the Startup tab.
You don't need to restart immediately, but the next time you do you'll get
a dialog saying you've used the Utility. Usually in Vista this will be
blocked by Windows Defender and you'll need to allow it so you can then
tick the box that says in effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Services.

Start Orb>Search box>type: services and when it appears in the Results box
above, right-click and choose "Run As Administrator". Confirm elevation as
needed.

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke
 
meerkat said:
Hi G.
Go have a look in your Event Viewer.
Rt/click My Computer.
Click Manage.
Open the EViewer.
And Dbl/click on the current errors.

That way you might find some clues.
bw..
Click to expand...
I have no idea what i would be looking for by doing this. too technical for
me. but
thanks anyway. Gail
 
Malke said:
Start by making sure the computer is virus/malware-free:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Only *after* you are sure the machine is 100% clean, manage your Startup to
see what is starting with Windows and trying to get online.

Start Orb>Search box>type: msconfig and when it appears in the Results box
above, right-click and choose "Run as Administrator".

If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue. Then see what is on the Startup tab.
You don't need to restart immediately, but the next time you do you'll get
a dialog saying you've used the Utility. Usually in Vista this will be
blocked by Windows Defender and you'll need to allow it so you can then
tick the box that says in effect, "don't bother me about this again".

Important - Do not use the System Configuration Utility to stop processes.
Instead, use Services.

Start Orb>Search box>type: services and when it appears in the Results box
above, right-click and choose "Run As Administrator". Confirm elevation as
needed.

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke
Click to expand...

I have looked at MSConfig Startup and don't see anything out of the norm. I
don't know what you mean by "confirm elevation". this is too technical for
my level of knowledge to muck around with so have just left everything as is.

thnaks anyway

Gail
 
Gail said:
I have looked at MSConfig Startup and don't see anything out of the norm.
I
don't know what you mean by "confirm elevation". this is too technical
for my level of knowledge to muck around with so have just left everything
as is.
Click to expand...

"Confirm elevation" means to OK/provide password to the UAC prompt. If you
don't know what you're looking at, you can Google it. I don't see where you
said you went through the malware scanning and any reported results.

If you can't do the work yourself (and there is no shame in admitting this
isn't your cup of tea), take the machine to a professional computer repair
shop (not your local equivalent of BigComputerStore/GeekSquad). If
possible, have all your data backed up before you take the machine into a
shop.

Malke
 
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