R
RESgrignoli
I have a Gateway 710X running Windows XP Home Edition which has been
patched up-to-date. Connected to this is a Western Digital 80Gb
external hard drive (Model Nr WD800B005-RNN).
The drive had been connected to the USB port for a long time without
any problems in access. Tonight, however, it seemed to have been
discovered as disconnected, and we reconnected the USB cable.
Upon reconnection, we get pop-up windows in the lower right corner
which state:
(1) Found New Hardware: USB Device
then switches to
(2) Found New Hardware: Unknown Device
then appears
(3) Found New Hardware: Your new hardware is installed and ready to
use
then appears
(4) USB Device Not Recognized: One of the USB devices attached to this
computer has malfunctioned, and Windows does not recognize it. For
assistance in solving this problem, click this message.
Sure enough, when I check "My Computer", the "K" Drive (which is what
the drive was normally associated with) does not appear.
I check the "Device Manager" under "Universal Serial Bus Controllers"
and note an "Unknown Device" listed.
I have attempted the following actions thus far:
(1) Uninstall (Result: Successful)
(2) Scan for Hardware Changes (Result: Above 4 Pop-up Windows)
(3) Update Driver (Result: Cannot Continue the Hardare Update Wizard -
The wizard could not find a better match for your hardware than the
software you currently have installed)
(4) Visit Microsoft site to check for XP compatibility with WD drive
model (Result: Compatible)
(5) Visit Western Digital site to check for specific driver for this
drive (Result: Downloaded - even though the comment stated that it was
not necessary if running Windows XP)
(6) Updated Registry (regedt32)
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Enum
USB
I then compared the "Unknown Device Properties" from with "Device
Manager" and derived "USB\VID_0000&PID_0000\5" which enabled me to
locate "Vid_0000&Pid_0000" within the USB directory of the Registry.
I then looked within the directories (below) and found that this, in
fact, equated to "Unknown Device". I then right-clicked on
"Vid_0000&Pid_0000" and changed permissions to allow "Full Control"
then deleted that directory in its entirety. I rebooted the computer,
then allowed a recognition of the hard drive. Again, the four (4)
pop-up windows appeared as above. I refreshed the Registry, and saw
that "Vid_0000&Pid_0000" reappeared (as expected).
The following specifics appear within that hierarchy:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Enum
USB
Vid_0000&Pid_0000
5
Control
Device Parameters
LogConf
And within each of these are:
Vid_0000&Pid_0000
=====
(Default) REG_SZ (value not set)
5
=====
(Default) REG_SZ (value not set)
Capabilities REG_DWORD 0x00000014(20)
Class REG_SZ USB
ClassGUID REG_SZ {36FC9E60-C465-11CF-8056-444553540000}
CompatibleIDs REG_MULTI_SZ USB\UNKNOWN
ConfigFlags REG_DWORD 0x00000000(0)
DeviceDesc REG_SZ Unknown Device
Driver REG_SZ {36FC9E60-C465-11CF-8056-444553540000}\0029
HardwareID REG_MULTI_SZ USB\UNKNOWN
LocationInformation REG_SZ USB Device
Mfg REG_SZ (Standard USB Host Controller)
UINumber REG_DWORD 0x00000000(0)
Control
=====
(Default) REG_SZ (value not set)
Device Parameters
=====
(Default) REG_SZ (value not set)
ExtPropDescSemaphore REG_DWORD 0x00000001(1)
LogConf
=====
(Default) REG_SZ (value not set)
Is there anything that the above data/info can point to with regards to
what is happening and/or how to resolve? My main concern is being able
to access the data on this external hard drive and that it is not lost
forever.
I will take the hard drive and plug it into a different computer
tomorrow with my fingers crossed for better results. If I am able to
access the data, then that will calm down my heart rate greatly, and
I'll have no issue with rebuilding the Gateway from scratch
(reinstalling Windows XP). But I was just hoping that someone could
save me some time and maybe point me in the right direction before I
need to do that.
Many thanks.
Unfortunately, I do not have access to Google Groups at work. They set
Google Groups off-limits (via SmartFilter) which I think is totally
STUPID, but, don't get me started on THAT topic. Anyway, if you wish
to respond to me via e-mail, that would be great.
(e-mail address removed)
And, I'll be sure to submit a follow-up to this thread on any items
that are received and seem to fix the problem.
Thanks again.
Richard
patched up-to-date. Connected to this is a Western Digital 80Gb
external hard drive (Model Nr WD800B005-RNN).
The drive had been connected to the USB port for a long time without
any problems in access. Tonight, however, it seemed to have been
discovered as disconnected, and we reconnected the USB cable.
Upon reconnection, we get pop-up windows in the lower right corner
which state:
(1) Found New Hardware: USB Device
then switches to
(2) Found New Hardware: Unknown Device
then appears
(3) Found New Hardware: Your new hardware is installed and ready to
use
then appears
(4) USB Device Not Recognized: One of the USB devices attached to this
computer has malfunctioned, and Windows does not recognize it. For
assistance in solving this problem, click this message.
Sure enough, when I check "My Computer", the "K" Drive (which is what
the drive was normally associated with) does not appear.
I check the "Device Manager" under "Universal Serial Bus Controllers"
and note an "Unknown Device" listed.
I have attempted the following actions thus far:
(1) Uninstall (Result: Successful)
(2) Scan for Hardware Changes (Result: Above 4 Pop-up Windows)
(3) Update Driver (Result: Cannot Continue the Hardare Update Wizard -
The wizard could not find a better match for your hardware than the
software you currently have installed)
(4) Visit Microsoft site to check for XP compatibility with WD drive
model (Result: Compatible)
(5) Visit Western Digital site to check for specific driver for this
drive (Result: Downloaded - even though the comment stated that it was
not necessary if running Windows XP)
(6) Updated Registry (regedt32)
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Enum
USB
I then compared the "Unknown Device Properties" from with "Device
Manager" and derived "USB\VID_0000&PID_0000\5" which enabled me to
locate "Vid_0000&Pid_0000" within the USB directory of the Registry.
I then looked within the directories (below) and found that this, in
fact, equated to "Unknown Device". I then right-clicked on
"Vid_0000&Pid_0000" and changed permissions to allow "Full Control"
then deleted that directory in its entirety. I rebooted the computer,
then allowed a recognition of the hard drive. Again, the four (4)
pop-up windows appeared as above. I refreshed the Registry, and saw
that "Vid_0000&Pid_0000" reappeared (as expected).
The following specifics appear within that hierarchy:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Enum
USB
Vid_0000&Pid_0000
5
Control
Device Parameters
LogConf
And within each of these are:
Vid_0000&Pid_0000
=====
(Default) REG_SZ (value not set)
5
=====
(Default) REG_SZ (value not set)
Capabilities REG_DWORD 0x00000014(20)
Class REG_SZ USB
ClassGUID REG_SZ {36FC9E60-C465-11CF-8056-444553540000}
CompatibleIDs REG_MULTI_SZ USB\UNKNOWN
ConfigFlags REG_DWORD 0x00000000(0)
DeviceDesc REG_SZ Unknown Device
Driver REG_SZ {36FC9E60-C465-11CF-8056-444553540000}\0029
HardwareID REG_MULTI_SZ USB\UNKNOWN
LocationInformation REG_SZ USB Device
Mfg REG_SZ (Standard USB Host Controller)
UINumber REG_DWORD 0x00000000(0)
Control
=====
(Default) REG_SZ (value not set)
Device Parameters
=====
(Default) REG_SZ (value not set)
ExtPropDescSemaphore REG_DWORD 0x00000001(1)
LogConf
=====
(Default) REG_SZ (value not set)
Is there anything that the above data/info can point to with regards to
what is happening and/or how to resolve? My main concern is being able
to access the data on this external hard drive and that it is not lost
forever.
I will take the hard drive and plug it into a different computer
tomorrow with my fingers crossed for better results. If I am able to
access the data, then that will calm down my heart rate greatly, and
I'll have no issue with rebuilding the Gateway from scratch
(reinstalling Windows XP). But I was just hoping that someone could
save me some time and maybe point me in the right direction before I
need to do that.
Many thanks.
Unfortunately, I do not have access to Google Groups at work. They set
Google Groups off-limits (via SmartFilter) which I think is totally
STUPID, but, don't get me started on THAT topic. Anyway, if you wish
to respond to me via e-mail, that would be great.
(e-mail address removed)
And, I'll be sure to submit a follow-up to this thread on any items
that are received and seem to fix the problem.
Thanks again.
Richard