Hi - ( I haven't been on here in a while.. otherwise I would have
replyed much earlier)
if you're still having the same problems, you want to simply take small
steps back( eliminate one variable at a time)
1. start by closing the scanning module of ascent first
2. navigate to C:\program files\kofax\imgctls\bin
( if you don't have that directory, then it's under C:\program
files\ascent\imgctls\bin
3. run the vcdemo or vcdem32p.exe
4. go to source | scanner
5. select the same source you have configured in ascent
if you don't get an error- press ctrl + B
IF IT GIVES THE SAME ERROR- verify your VRS or Image controls source
1. close vcdemo
2. goto ctrl panel
3. run the ksm32bit
4. click next. | highlight the same source and click properties
5. confirm that the source is pointing to your dr-5080
if it is, then plan C: verify your isis driver
1. navigate to C:\windows\pixtran
2. look for testappn.exe
if you have it, run it
if not- install quickscan pro (free demo off captiva's website)
3. confirm that your isis is working properly
if you still don't have any luck, feel free to call me 650-776-5082 or
408-746-7096
hope it helps,
Danny
