unknown exception 0x0eedfade

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Guest

Background: I am running windows XP Pro SP2 and window update report no
available updates, so I am assuming I have a completly updated OS. AVG free
is always running, and was installed ages prior to this problem surfacing. MS
Office 2002 recently installed curtousy of HUP.

The Problem: after using IE for any period of time visiting various sites
(there does not appear to be any particular rhyme or reason), I get the
following msg in a modal dialog box after closing IE: "The exception unknown
software exception (0x0eedfade) has occurred at location 0x7e81eb33." I can
then either click on OK or Cancel.

Clicking on either leaves the OS apparently hung--or at least no access to
taskbar, etc. The only other recourse is to shut down the system and reboot.
This, however, does not clear the error and the error persists with great
regularity. Thus, closing IE has become an action of last resort. We are on
the brink of wiping out the OS and starting from scratch ... a drastic, but
perhaps, necessary evil.

Any help the community could provide would be most appreciated.
 
Michael said:
Background: I am running windows XP Pro SP2 and window update report no
available updates, so I am assuming I have a completly updated OS. AVG
free
is always running, and was installed ages prior to this problem surfacing.
MS
Office 2002 recently installed curtousy of HUP.

The Problem: after using IE for any period of time visiting various sites
(there does not appear to be any particular rhyme or reason), I get the
following msg in a modal dialog box after closing IE: "The exception
unknown
software exception (0x0eedfade) has occurred at location 0x7e81eb33." I
can
then either click on OK or Cancel.

Clicking on either leaves the OS apparently hung--or at least no access to
taskbar, etc. The only other recourse is to shut down the system and
reboot.
This, however, does not clear the error and the error persists with great
regularity. Thus, closing IE has become an action of last resort. We are
on
the brink of wiping out the OS and starting from scratch ... a drastic,
but
perhaps, necessary evil.

Any help the community could provide would be most appreciated.
Click to expand...

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/
 
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