Uninstall problem - can't access program

[Guest]

I started to uninstall my a turbo tax file and received a pop up about
leaving a portion of the file intact. I indicated that I wanted to leave
this on my hard drive and proceeded to uninstall the program. The
uninstallation froze, I abandoned the uninstallation, rebooted and went to
try the uninstallation again. I now receive a message stating the
"uninstaller cannot run while is in use. Please quit before attempting to
uninstall". It appears that the program is sitting open in the location
C:\Recycler\NProtect|Nprotect.log and I am unable to access it. I have tried
going into the recycle bin and searching for this but am unable to locate it.
Any suggestions would be greatly appreciated.

 

[jmatt]

I started to uninstall my a turbo tax file and received a pop up about
leaving a portion of the file intact. I indicated that I wanted to leave
this on my hard drive and proceeded to uninstall the program. The
uninstallation froze, I abandoned the uninstallation, rebooted and went to
try the uninstallation again. I now receive a message stating the
"uninstaller cannot run while is in use. Please quit before attempting to
uninstall". It appears that the program is sitting open in the location
C:\Recycler\NProtect|Nprotect.log and I am unable to access it. I have tried
going into the recycle bin and searching for this but am unable to locate it.
Any suggestions would be greatly appreciated.

Manually Uninstalling a Program
http://surecool.net/manuninst.htm
Demystifying the Windows Registry
http://www.bleepingcomputer.com/forums/Demystifying_the_Windows_Registry-tut74.html
Don't Fear the Registry
http://hacks.oreilly.com/pub/h/658
RegSeeker
http://www.hoverdesk.net/freeware.htm
RegSeeker is a perfect companion for your Windows registry!
RegSeeker includes a powerful registry cleaner and can display various
informations like your startup entries, several histories (even
index.dat files), installed applications and much more! With RegSeeker
you can search for any item inside your registry, export/delete the
results, open them in the registry. RegSeeker also includes a tweaks
panel to optimize your OS! RegSeeker is FREE for personal use only!
95/98/NT4/ME/2000/XP/2003
My personal use, is to, delete only the Green entries.
Click on Select All and choose > Select all Green items.
Right click on a Green item to delete all Green files.
1: Click on > Clean the registry.
2: Click on OK.
3: When searching is finished, click on > Select All & choose > Select
all Green items.
4: Right click on any Green item & click on > Delete selected items.
RegSeeker is also very good for registry searching, click on > Find in
registry, tick all the boxes in > Keys, put a word ( example AOL ) in

Search for: & click > Search. Now you have a list on one page, of

all the registry entries for AOL.
Or,
List Installed Programs
http://www.billsway.com/vbspage/
Lists installed software shown in Registry Uninstall key. This script
should run on Windows 2000 and Windows XP as is, and on Windows 95/98/
ME and NT where WMI and current scripting engine are installed.
Capability to probe a remote computer for NT to NT type Operating
Systems (local computer must be logged in with the same ID and PW as
the remote computer). Output is to a tab delimited text file which can
be imported to newer versions of Excel and converted to a spreadsheet.

 

[Nepatsfan]

In

I started to uninstall my a turbo tax file and received a pop
up about
leaving a portion of the file intact. I indicated that I
wanted to
leave this on my hard drive and proceeded to uninstall the
program.
The uninstallation froze, I abandoned the uninstallation,
rebooted
and went to try the uninstallation again. I now receive a
message
stating the "uninstaller cannot run while is in use. Please
quit
before attempting to uninstall". It appears that the program
is
sitting open in the location
C:\Recycler\NProtect|Nprotect.log and I
am unable to access it. I have tried going into the recycle
bin and
searching for this but am unable to locate it. Any
suggestions would
be greatly appreciated.

Sounds like you're having a problem with Norton's Protected
Recycle Bin. I don't use that product, so here's the best info
I can pass along.

Disabling the Norton Protected Recycle Bin
http://service1.symantec.com/SUPPOR...6aaa95&dtype=&prod=&ver=&osv=&osv_lvl=&seg=hm

Symantec Support
http://www.symantec.com/home_homeoffice/support/index.jsp

Often times you can resolve uninstallation problems by
reinstalling the program, in this case TurboTax, and running
the uninstall routine again.

Good luck

Nepatsfan