I will try these as soon as I can... Thanks very much for your help. I
do
have MS office 2003 installed. All high priority updates are installed
at
the moment.
Of course I'm irritated with the software. Not your help!! you have
been
great..
Thanks again.
Ali
:
Yeap things get pretty complex, sorry about sending you back to Ms
Anti-Spyware, since it just expired I assumed that's what you meant
about
the old version, but now I see what your doing, which is just updating
the
Defender User Interface version.
Try this, locate your file msi.dll and let us know what the version is
from
it's properties or just passing your cursor over it. If it's not the
latest which is 3.1.4000.2435, you should download and install this
update
from an admin authority login.
http://support.microsoft.com/kb/893803/
At the same time it's a good idea to ensure all your Windows Updates
are
current:
Go to Windows Update, select Express (Get high-priority updates),
and apply all offered updates:
http://update.microsoft.com
Now try that install of the WD User Interface version 1.1.1347.0
There's another option as well which is the windows installer cleanup
utility, however it has side consequences with office updates, so we
haven't been recommending it lately. Do you have Ms office installed?
--
Regards, Dave
Running_Down wrote:
Guys thank your for the replies and sticking with this.
I'm confused too.. and a little irritated!
I currently have this version installed:
Windows Defender Version: 1.1.1051.0
Engine Version: 1.1.1508.0
Signature Version: 1.14.1637.1
This is the first time I've run into this issue. Basically when I try
to
install the new version [This is an updated build of Windows Defender
Beta 2,
version 1.1.1347.0. If your copy of Windows Defender informed you that
an
update is available, you are running an older version. We encourage
you
to
upgrade to this updated version] .
When I double click this file (after closing all progs, stopping all
NAV
services etc.) I see this message half way thru the installation:
""The
installed product does not match the installation source(s). Until a
matching source is provided or the installed product and source are
synchronized, this action can not be performed.""
When I point it to the older versions of the msi installation file or
even
the new version I get this message: ""
The file C:\Downloads\WindowsDefender.msi is not a valid installation
package for the product Window sDefender. Try to find the
installation
package 'WindowsDefender.msi' in a folder from which you can install
Windows
Defender.""
then I see this: ""The older version of Windows Defender cannot be
removed.
Contact your technical support group.""
Then when I try to use Add/Remove Programs to remove Defender, it
prompts
me
again for the installation file: ""The installed product does not
match
the
installation source(s). Until a matching source is provided or the
installed
product and source are synchronized, this action can not be
performed.""
After providing practically every version of defender msi i downloaded
from
Filehippo.com it tells me this: ""The older version of Windows
Defender
cannot be removed. Contact your technical support group.""
Pretty insane!
:
I'm a bit confused. Beta 1 was called Microsoft Anti-Spyware. Beta 2
is
called Windows®Defender. There has never been a requirement to
un-install
previous versions of Beta 2 before upgrading to a new release of the
Beta 2
GUI, which currently is:
Windows Defender Version: 1.1.1347.0
You should be able to just install a new download of Defender from
Microsoft over the top of any prior version of Defender. But it's
best
to
download to your desktop, disable your Anti-Virus RTP, shutdown any
open
Windows Explorer sessions and exit Windows Defender, then double
click
the
download. Remember to re-enable your Real Time Anti-Virus
protection
after the install.
--
Regards, Dave
Running_Down wrote:
Thanks guys..
I tried all this but no luck.. I actually have the version before
beta2.
It's Defender also not antispyware.. nothing worked..
