Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete
successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of
Microsoft Office Enterprise 2007.
TIA.
Yvonne said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of
Microsoft Office Enterprise 2007.
TIA.
Perhaps if you don't want to be editing the registry by following the
instructions in KB928218, you shouldn't edit the regstry at all. I would
suggest turning the job over to someone else.
Yvonne said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of
Microsoft Office Enterprise 2007.
TIA.
Be honest for correct answers.
You're an admin with stand-alone copy ?
How do you 'normally' install ?
Is this the first time ? Or done hundreds and problem this morning ?
Irrelevant.
Is this YOUR PC and you are not at office ?
Irrelevant.
You bought used PC? etc
Irrelevant.
If Enterprise Edition might need to be on their network to uninstall ?
Maybe CD is looking for install location to copy to Temp folder
Drive \\servername\installfolder
which you do not have ?
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
Its a recognised method
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
Leonard Grey said:Recognized by whom? Can you provide a link to instructions from Microsoft?
For Microsoft Office 2007, the original install DVD is only needed for the
initial install. IF you elected to remove the Local Install Source
(Msocache) you will need the DVD to repair your installation, to add new
components and (typically) to install updates and service packs.
Leonard Grey said:Since when do you need to insert the disk to uninstall a program?
---
Leonard Grey
Errare Humanum Est
Yvonne said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
DL said:Insert Office cd, select repair option, then run disk cleanup to remove
all temp files, reboot, try again.
If that doesn't work you are going to have to use the kb article, unless
you want to use the nuclear option.
(Format / reinstall)
BTW why do you want to uninstall?
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
Peter Foldes said:Office 2007 Enterprise is a Volume License version and it is quite
difficult to remove. I suggest that you get in touch with the IT
department of the Company or the Educational Institution from where you
have purchased this version through the their Home Program.
If this is not a legal version then all I can tell you is to reformat your
system to remove it .
If this was a Trial version which I doubt then read the release notes on
the steps needed for uninstalling this Enterprise version that came with
the download.
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
Yvonne said:I don't know and really don't care! Your (smart ass) question should be
directed to makers of the program disk (setup.exe 'Change your
installation of Microsoft Enterprise 2007) on which one can find and
select three (3) options viz:
1.Add or Remove Features
2.Repair
3.Remove
Since uninstalling Microsoft Office Enterprise 2007 in 'Add or Remove
Programs' panel is not working it is not, in my view, unreasonable to
try the option as offered on the disk.
Try to let off some the hot air...
Leonard Grey said:Since when do you need to insert the disk to uninstall a program?
---
Leonard Grey
Errare Humanum Est
Yvonne said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete
successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission
to access the registry or contact Microsoft Product Support Services
(PSS) for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall
this program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of
Microsoft Office Enterprise 2007.
TIA.
Yvonne York said:I bought this version containing a valid key in Lao People's Democratic
Republic where I currently reside and work as a volunteer removing
explosives dropped by friendly folk from their B52's originating in Guam
some time ago. I am my own IT department and Educational Institution; I have
a suitcase full of hats! (Apologies for the OT stuff).
Peter Foldes said:Office 2007 Enterprise is a Volume License version and it is quite
difficult to remove. I suggest that you get in touch with the IT
department of the Company or the Educational Institution from where you
have purchased this version through the their Home Program.
If this is not a legal version then all I can tell you is to reformat your
system to remove it .
If this was a Trial version which I doubt then read the release notes on
the steps needed for uninstalling this Enterprise version that came with
the download.
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.
Peter Foldes said:Afraid then that version is probably pirated. Do you have the hologram
from MS on the installation disk ??
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
Yvonne York said:I bought this version containing a valid key in Lao People's Democratic
Republic where I currently reside and work as a volunteer removing
explosives dropped by friendly folk from their B52's originating in Guam
some time ago. I am my own IT department and Educational Institution; I
have
a suitcase full of hats! (Apologies for the OT stuff).
Peter Foldes said:Office 2007 Enterprise is a Volume License version and it is quite
difficult to remove. I suggest that you get in touch with the IT
department of the Company or the Educational Institution from where you
have purchased this version through the their Home Program.
If this is not a legal version then all I can tell you is to reformat
your
system to remove it .
If this was a Trial version which I doubt then read the release notes on
the steps needed for uninstalling this Enterprise version that came with
the download.
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete
successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or
contact
Microsoft Product Support Services (PSS) for assistance. For
information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of
Microsoft
Office Enterprise 2007.
TIA.
Yvonne York said:Wiping the HDD and reinstall the OS is on the agenda :-(
My day-to-day work is conducted in a Least-privileged User Account (LUA).
The only way I can access Microsoft Office Enterprise 2007 in LUA is via
the 'Run as...' option.
In hindsight I am pretty sure fouling up when installing Microsoft Office
Enterprise 2007.
I remember after that completion, in Admin A/C a window/panel popped up
indicating my surname 'York' on the top line and the initial 'Y' (of my
first name Yvonne) on the bottom line; I clicked OK and all is working in
this account.
In LUA the same panel popped up indicating my LUA name (which is
Yorkielady) on the top line. Since my LUA name is a single name and does
not have first name, I was surprised that the bottom line showed the
letter 'Y', so I deleted this letter from the bottom line and clicked OK.
This may have caused that I cannot access the program in LUA. Other than
uninstalling and reinstalling I have absolutely no idea as how to access
this particular window/panel in order to edit (add) the initial to the
bottom line.
DL said:Insert Office cd, select repair option, then run disk cleanup to remove
all temp files, reboot, try again.
If that doesn't work you are going to have to use the kb article, unless
you want to use the nuclear option.
(Format / reinstall)
BTW why do you want to uninstall?
Yvonne York said:I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.
Both attempts to uninstall were unsuccessful.
Message:
Microsoft Office Enterprise 2007 uninstall did not complete
successfully.
Error 1402.Setup cannot open the registry key
UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
access the registry or contact Microsoft Product Support Services (PSS)
for assistance. For information about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]
I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238
but "PSS10R.CHM." is nowhere to be found.
I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.
The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.
Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of
Microsoft Office Enterprise 2007.
TIA.
DL said:Reading into the details of Enterprise & its requirements to run, it seems
to me that certain components of the program require full rights in order
to run, or at least their connection with other components.
Yvonne York said:No, it's got all the wrappings, eye-candies etc., but, as far as I can
determine, it hasn't' got a hologram :-(
If it is a pirated version, it's a bloody good one! It is updating and
functioning very well in the Admin A/C and if I wouldn't use LUA we never
would have this exchange of messages.
If nobody can come up with a solution with respect to editing my LUA name
(refer to my post to DL) I proceed with wiping the HDD and re-install the
OS.