Uninstall Fire Wall

  • Thread starter Thread starter James Bacus
  • Start date Start date
J

James Bacus

I installed an etrust product [internet security suite 2]. I had to
uninstall then reinstall. A message said unable to uninstall firewall.
This is a package deal,Antivirus,Firewall,ect. It did uninstall
everything else. I tried there support site. No help what so ever. Is
there any way I can find, and remove the fire wall ?Thank You
 
I installed an etrust product [internet security suite 2]. I had to
uninstall then reinstall. A message said unable to uninstall firewall.
This is a package deal,Antivirus,Firewall,ect. It did uninstall
everything else. I tried there support site. No help what so ever. Is
there any way I can find, and remove the fire wall ?Thank You
Click to expand...

At one time (and it may still be the case) the etrust firewall was a
version of Zone Alarm. It will add a service that runs when the firewall is
active. It's very likely that the uninstall process for this program is not
able to stop the service so that a clean uninstall can take place. Consult
etrust's customer support but I believe you will need to stop the service
manually and then perform the uninstall.
 
Start the computer is in Safe Mode, the service should not be running, you
should then be able to uninstall.
Sharon F said:
I installed an etrust product [internet security suite 2]. I had to
uninstall then reinstall. A message said unable to uninstall firewall.
This is a package deal,Antivirus,Firewall,ect. It did uninstall
everything else. I tried there support site. No help what so ever. Is
there any way I can find, and remove the fire wall ?Thank You
Click to expand...

At one time (and it may still be the case) the etrust firewall was a
version of Zone Alarm. It will add a service that runs when the firewall
is
active. It's very likely that the uninstall process for this program is
not
able to stop the service so that a clean uninstall can take place. Consult
etrust's customer support but I believe you will need to stop the service
manually and then perform the uninstall.
Click to expand...
 
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