G
GordyB
My HP (m7680n) unexpectedly logs off and then shuts down. The computer is
less than 6 months old, so I don't suspect a hardware problem. According to
installed software the CPU Temp. is around 100 F. The graphics card is
around 60 C. Both seem normal to me. All onboard tests (PC Doctor 5) pass,
including the stress tests. The computer will log off while typing, or using
the mouse. I don't run any games. If I were to leave the computer alone, and
do nothing, it's fine. But sometimes just hitting a combination of keys or
clicking the mouse, any random input activity, it may log off and continue
to shut down and power off. It does not automatically reboot. But, it will
come right back up with no problem and maybe stay functional for several
hours or a day or two. Which kind of leads me believe it's not a heat
problem. I have looked at the event viewer, but nothing seems to be logged
about the log off and shutdown. I've run virus software, spy detection soft
ware, worm blaster software and found nothing. Tried disabling all start-up
programs in msconfig.sys. Have tried uninstalling the ACPI Fixed Feature
Button in the Device Manager/System Devices as suggested by HP. It's very
intermittent and frustrating, and I just can't isolate the problem. Would
appreciate any help.
GordyB
less than 6 months old, so I don't suspect a hardware problem. According to
installed software the CPU Temp. is around 100 F. The graphics card is
around 60 C. Both seem normal to me. All onboard tests (PC Doctor 5) pass,
including the stress tests. The computer will log off while typing, or using
the mouse. I don't run any games. If I were to leave the computer alone, and
do nothing, it's fine. But sometimes just hitting a combination of keys or
clicking the mouse, any random input activity, it may log off and continue
to shut down and power off. It does not automatically reboot. But, it will
come right back up with no problem and maybe stay functional for several
hours or a day or two. Which kind of leads me believe it's not a heat
problem. I have looked at the event viewer, but nothing seems to be logged
about the log off and shutdown. I've run virus software, spy detection soft
ware, worm blaster software and found nothing. Tried disabling all start-up
programs in msconfig.sys. Have tried uninstalling the ACPI Fixed Feature
Button in the Device Manager/System Devices as suggested by HP. It's very
intermittent and frustrating, and I just can't isolate the problem. Would
appreciate any help.
GordyB