unexpected shut down brant new laptop recently purchased

  • Thread starter Thread starter Carrie
  • Start date Start date
C

Carrie

Hi, I;m getting unexpected shutdowns so often that i can barely do anything
on my pc. i've already had three this morning. this is what the problem info
reads on the first two;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 8A8539FF
BCP3: 973377E8
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini011908-01.dmp
C:\Users\Carrie\AppData\Local\Temp\WER-48609-0.sysdata.xml
C:\Users\Carrie\AppData\Local\Temp\WERF575.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


and the second one;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: 00000000
BCP2: 00000002
BCP3: 00000008
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini011908-02.dmp
C:\Users\Carrie\AppData\Local\Temp\WER-34289-0.sysdata.xml
C:\Users\Carrie\AppData\Local\Temp\WERE55E.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


i noticed that they are different, but my computer shuts down very
frequently. I'm comfortable on computers but i'm not very advanced. Could
some one tell me what this means and how i can prevent it from happening
again?
 
if it that new, take it back.
sudden shut down like that can usually be traced to heat/power supply problems.
best to have it looked at by the people you bought it from.



(e-mail address removed)



Hi, I;m getting unexpected shutdowns so often that i can barely do anything
on my pc. i've already had three this morning. this is what the problem info
reads on the first two;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 8A8539FF
BCP3: 973377E8
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini011908-01.dmp
C:\Users\Carrie\AppData\Local\Temp\WER-48609-0.sysdata.xml
C:\Users\Carrie\AppData\Local\Temp\WERF575.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


and the second one;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: 00000000
BCP2: 00000002
BCP3: 00000008
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini011908-02.dmp
C:\Users\Carrie\AppData\Local\Temp\WER-34289-0.sysdata.xml
C:\Users\Carrie\AppData\Local\Temp\WERE55E.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


i noticed that they are different, but my computer shuts down very
frequently. I'm comfortable on computers but i'm not very advanced. Could
some one tell me what this means and how i can prevent it from happening
again?
 
Hi Carrie,

Both are driver errors. As the system is new, you should exercise warranty
support. There may be known issues with some of the hardware used to build
the machine, and the manufacturer is responsible for fixing it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
Hello Carie,
I have been trying to investigate the same problem on my laptop for a while
and never get a solution that solve it.
Why don't we try to communicate directly to compare our system and help find
a way out ?
André Landreau
(e-mail address removed)
 
Andre,

My laptop is still covered under the manufacturers warranty and when i
brought up the problem to the store i purchased it from they told me that the
only thing i could do is sent it to HP and have them address the issue. Now
my computer is gone for 2 weeks. Hopefully they come up with a solution and
if they are kind enough to let me know what the issue was and i'll happily
pass on the information.

Carrie
 
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