G
Guest
Hi, I am running Windows XP on my home computer. I recently added some memory
to the computer and that seemed to speed everything up.
However, last time I switched it on, I got this message:
"We apologise for any inconvenience but Windows did not start successfully.
A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly or was
automatically shut down to protect files and folders, choose Last Known Good
Configuration to revert to the most recent settings that worked
If a previous start up attempt was interupted due to a power failure or
because the power or restart button was pressed or if you are not sure what
caused the problem, choose Start Windows Normally."
It then gives me 5 choices:
Safe Mode
Safe Mode with networking
Safe Mode with Command Prompt
Last Known Good Configuration
Start Windows Normally.
There is 30 seconds to choose before it selects an option automatically.
But when I select an option (or wait and let the timer expire) the computer
stops responding and fails to load at all. I have not been past this screen
the last few days.
I have tried removing and reinserting the memory stick, and I have also
removed it completely and then restarted the machine, but each time this
message comes up before I get to my logon screen.
I cannot, obviously, get onto the machine to remove or copy my files.
What can I do??? Please help.
Please email me at (e-mail address removed) with any suggestions. If anyone
can get back to me today, I would be most grateful, bec ause I won't be able
to check this work email address again until Monday morning.
Thanks,
Ashley
to the computer and that seemed to speed everything up.
However, last time I switched it on, I got this message:
"We apologise for any inconvenience but Windows did not start successfully.
A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly or was
automatically shut down to protect files and folders, choose Last Known Good
Configuration to revert to the most recent settings that worked
If a previous start up attempt was interupted due to a power failure or
because the power or restart button was pressed or if you are not sure what
caused the problem, choose Start Windows Normally."
It then gives me 5 choices:
Safe Mode
Safe Mode with networking
Safe Mode with Command Prompt
Last Known Good Configuration
Start Windows Normally.
There is 30 seconds to choose before it selects an option automatically.
But when I select an option (or wait and let the timer expire) the computer
stops responding and fails to load at all. I have not been past this screen
the last few days.
I have tried removing and reinserting the memory stick, and I have also
removed it completely and then restarted the machine, but each time this
message comes up before I get to my logon screen.
I cannot, obviously, get onto the machine to remove or copy my files.
What can I do??? Please help.
Please email me at (e-mail address removed) with any suggestions. If anyone
can get back to me today, I would be most grateful, bec ause I won't be able
to check this work email address again until Monday morning.
Thanks,
Ashley