Unexpected error when faxing

[Silicon City]

After composing a fax ... just a cover page with no additional items, I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After pressing
send I receive an unexpected error. Of course the fax doesn't get sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to run a
detect and repair.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is there a
way you could convince us that your fax modem should work with WFS, or ever
has?

 

[Silicon City]

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial tone. No
other devices are on the same phone line (no phones or ans. mach, dsl lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window disappears
giving one the (false) hope that the fax is being prepared for transmission
6. I check the outbound queue - the fax appears as an entry - formatting
looks good
7. After a short period a window opens which says "An unexpected error
occurred"
(I'll get you the exact wording) There is no further information regarding
the error.

I don't know if I should expect something out of the speakers.... but I get
nothing - volume is set to audible leve .. I play music on the machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem for
anything so I will try to "test it" [any suggestions in how to do that .... i
figured the testing would be to a...... send a fax ;-) ] and I'll report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the natural
conclusion is that is what's generating the unexpected error.. which seems
reasonable. I'll also check the driver version... etc. to ensure that's all
reasonable.

Thanks

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is there a
way you could convince us that your fax modem should work with WFS, or ever
has?
--
Russ Valentine
[MVP-Outlook]

After composing a fax ... just a cover page with no additional items, I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After
pressing
send I receive an unexpected error. Of course the fax doesn't get sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to run a
detect and repair.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Seems to me that you should start by verifying that your fax modem is on
the VHCL list. You should also provide the steps used and the outcome of
configuring your fax account.
--
Russ Valentine
[MVP-Outlook]

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial tone. No
other devices are on the same phone line (no phones or ans. mach, dsl
lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from
dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window disappears
giving one the (false) hope that the fax is being prepared for
transmission
6. I check the outbound queue - the fax appears as an entry - formatting
looks good
7. After a short period a window opens which says "An unexpected error
occurred"
(I'll get you the exact wording) There is no further information regarding
the error.

I don't know if I should expect something out of the speakers.... but I
get
nothing - volume is set to audible leve .. I play music on the machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem for
anything so I will try to "test it" [any suggestions in how to do that
.... i
figured the testing would be to a...... send a fax ;-) ] and I'll report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the natural
conclusion is that is what's generating the unexpected error.. which seems
reasonable. I'll also check the driver version... etc. to ensure that's
all
reasonable.

Thanks

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is there
a
way you could convince us that your fax modem should work with WFS, or
ever
has?
--
Russ Valentine
[MVP-Outlook]

After composing a fax ... just a cover page with no additional items, I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After
pressing
send I receive an unexpected error. Of course the fax doesn't get
sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to run
a
detect and repair.

Thanks

 

[LoneWolf]

Silicon City

You cannot enter the fax number as you have described.
After you have checked that your fax modem is compatible, try it this way.

Open WFS
New fax - top left
pick cover page required
click on 5th icon from left (in new fax popup)
enter all the information that's required here,
eg: Name
pick country code (you can uncheck this if it's a local fax)
enter number

then complete your subject line and message.
I believe that it will work then.

--
regards
CL
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial tone. No
other devices are on the same phone line (no phones or ans. mach, dsl lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window disappears
giving one the (false) hope that the fax is being prepared for transmission
6. I check the outbound queue - the fax appears as an entry - formatting
looks good
7. After a short period a window opens which says "An unexpected error
occurred"
(I'll get you the exact wording) There is no further information regarding
the error.

I don't know if I should expect something out of the speakers.... but I get
nothing - volume is set to audible leve .. I play music on the machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem for
anything so I will try to "test it" [any suggestions in how to do that .... i
figured the testing would be to a...... send a fax ;-) ] and I'll report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the natural
conclusion is that is what's generating the unexpected error.. which seems
reasonable. I'll also check the driver version... etc. to ensure that's all
reasonable.

Thanks

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is there a
way you could convince us that your fax modem should work with WFS, or ever
has?
--
Russ Valentine
[MVP-Outlook]

After composing a fax ... just a cover page with no additional items, I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After
pressing
send I receive an unexpected error. Of course the fax doesn't get sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to run a
detect and repair.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Not the problem. Canonical format is perfectly acceptable and in fact
preferred for entering a fax number in the To: field. Works fine here.

--
Russ Valentine
[MVP-Outlook]

Silicon City

You cannot enter the fax number as you have described.
After you have checked that your fax modem is compatible, try it this way.

Open WFS
New fax - top left
pick cover page required
click on 5th icon from left (in new fax popup)
enter all the information that's required here,
eg: Name
pick country code (you can uncheck this if it's a local fax)
enter number

then complete your subject line and message.
I believe that it will work then.

--
regards
CL
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial tone. No
other devices are on the same phone line (no phones or ans. mach, dsl
lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from
dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window
disappears
giving one the (false) hope that the fax is being prepared for
transmission
6. I check the outbound queue - the fax appears as an entry - formatting
looks good
7. After a short period a window opens which says "An unexpected error
occurred"
(I'll get you the exact wording) There is no further information
regarding
the error.

I don't know if I should expect something out of the speakers.... but I
get
nothing - volume is set to audible leve .. I play music on the machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem for
anything so I will try to "test it" [any suggestions in how to do that
.... i
figured the testing would be to a...... send a fax ;-) ] and I'll
report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the natural
conclusion is that is what's generating the unexpected error.. which
seems
reasonable. I'll also check the driver version... etc. to ensure that's
all
reasonable.

Thanks

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is
there a
way you could convince us that your fax modem should work with WFS, or
ever
has?
--
Russ Valentine
[MVP-Outlook]
After composing a fax ... just a cover page with no additional items,
I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After
pressing
send I receive an unexpected error. Of course the fax doesn't get
sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to
run a
detect and repair.

Thanks

 

[LoneWolf]

Russ

Thank you for that info, I stand corrected.

--
regards
CL
::::::::::::::::::::::::::::::::::::::::::::

Not the problem. Canonical format is perfectly acceptable and in fact
preferred for entering a fax number in the To: field. Works fine here.

--
Russ Valentine
[MVP-Outlook]

Silicon City

You cannot enter the fax number as you have described.
After you have checked that your fax modem is compatible, try it this way.

Open WFS
New fax - top left
pick cover page required
click on 5th icon from left (in new fax popup)
enter all the information that's required here,
eg: Name
pick country code (you can uncheck this if it's a local fax)
enter number

then complete your subject line and message.
I believe that it will work then.

--
regards
CL
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial tone. No
other devices are on the same phone line (no phones or ans. mach, dsl
lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from
dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window
disappears
giving one the (false) hope that the fax is being prepared for
transmission
6. I check the outbound queue - the fax appears as an entry - formatting
looks good
7. After a short period a window opens which says "An unexpected error
occurred"
(I'll get you the exact wording) There is no further information
regarding
the error.

I don't know if I should expect something out of the speakers.... but I
get
nothing - volume is set to audible leve .. I play music on the machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem for
anything so I will try to "test it" [any suggestions in how to do that
.... i
figured the testing would be to a...... send a fax ;-) ] and I'll
report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the natural
conclusion is that is what's generating the unexpected error.. which
seems
reasonable. I'll also check the driver version... etc. to ensure that's
all
reasonable.

Thanks

:

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is
there a
way you could convince us that your fax modem should work with WFS, or
ever
has?
--
Russ Valentine
[MVP-Outlook]
After composing a fax ... just a cover page with no additional items,
I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After
pressing
send I receive an unexpected error. Of course the fax doesn't get
sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to
run a
detect and repair.

Thanks

 

[Silicon City]

Working now.

I looked again at the fax settings and noticed a modem named "Standard
Modem". I failed to recognize there was also a modem named "Thinkpad Modem".
Once I set the WFS to "Thinkpad Modem" everything worked fine. I have no
idea where the "Standard Modem" came from - maybe a cell phone or something..

The formatting of the phone number is a bit of a problem b/c when I put the
+1 (xxx) xxx-xxxx the phone company balks . If I remove the + WFS generates
an error window that says the phone # isn't in the correct format. If I
click OK it sends the fax and seems to work ok.

So Vista IS now faxing.

Thanks everyone for your help.

Russ

Thank you for that info, I stand corrected.

--
regards
CL
::::::::::::::::::::::::::::::::::::::::::::

Not the problem. Canonical format is perfectly acceptable and in fact
preferred for entering a fax number in the To: field. Works fine here.

--
Russ Valentine
[MVP-Outlook]

Silicon City

You cannot enter the fax number as you have described.
After you have checked that your fax modem is compatible, try it this way.

Open WFS
New fax - top left
pick cover page required
click on 5th icon from left (in new fax popup)
enter all the information that's required here,
eg: Name
pick country code (you can uncheck this if it's a local fax)
enter number

then complete your subject line and message.
I believe that it will work then.

--
regards
CL
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''


:

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial tone. No
other devices are on the same phone line (no phones or ans. mach, dsl
lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from
dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window
disappears
giving one the (false) hope that the fax is being prepared for
transmission
6. I check the outbound queue - the fax appears as an entry - formatting
looks good
7. After a short period a window opens which says "An unexpected error
occurred"
(I'll get you the exact wording) There is no further information
regarding
the error.

I don't know if I should expect something out of the speakers.... but I
get
nothing - volume is set to audible leve .. I play music on the machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem for
anything so I will try to "test it" [any suggestions in how to do that
.... i
figured the testing would be to a...... send a fax ;-) ] and I'll
report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the natural
conclusion is that is what's generating the unexpected error.. which
seems
reasonable. I'll also check the driver version... etc. to ensure that's
all
reasonable.

Thanks

:

Is there a way that you could provide more precise steps to repro this
error? Is there a way you could provide precise error messages? Is
there a
way you could convince us that your fax modem should work with WFS, or
ever
has?
--
Russ Valentine
[MVP-Outlook]
After composing a fax ... just a cover page with no additional items,
I
entered a fax number in the correct format +1 (nnn) nnn-nnnn. After
pressing
send I receive an unexpected error. Of course the fax doesn't get
sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or to
run a
detect and repair.

Thanks

 

[Russ Valentine [MVP-Outlook]]

You need to be paying attention to your dialing rules, then, and make sure
they conform to what is required in your area code. The country code is
required if you need to invoke dialing rules for faxing:
http://support.microsoft.com/?id=318575
--
Russ Valentine
[MVP-Outlook]

Working now.

I looked again at the fax settings and noticed a modem named "Standard
Modem". I failed to recognize there was also a modem named "Thinkpad
Modem".
Once I set the WFS to "Thinkpad Modem" everything worked fine. I have no
idea where the "Standard Modem" came from - maybe a cell phone or
something..

The formatting of the phone number is a bit of a problem b/c when I put
the
+1 (xxx) xxx-xxxx the phone company balks . If I remove the + WFS
generates
an error window that says the phone # isn't in the correct format. If I
click OK it sends the fax and seems to work ok.

So Vista IS now faxing.

Thanks everyone for your help.

Russ

Thank you for that info, I stand corrected.

--
regards
CL
::::::::::::::::::::::::::::::::::::::::::::

Not the problem. Canonical format is perfectly acceptable and in fact
preferred for entering a fax number in the To: field. Works fine here.

--
Russ Valentine
[MVP-Outlook]
Silicon City

You cannot enter the fax number as you have described.
After you have checked that your fax modem is compatible, try it this
way.

Open WFS
New fax - top left
pick cover page required
click on 5th icon from left (in new fax popup)
enter all the information that's required here,
eg: Name
pick country code (you can uncheck this if it's a local fax)
enter number

then complete your subject line and message.
I believe that it will work then.

--
regards
CL
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''


:

Hi Russ, Thanks for attempting to help...

The modem is connected to phone line which I'm sure gets a dial
tone. No
other devices are on the same phone line (no phones or ans. mach,
dsl
lines
etc).

Sequence

1. start the software
2. click "new fax" (bottom left) and choose generic cover page from
dropdown
3. fill in the phone number in this exact format +1 (555) 555-1212
4. Enter some text into the subject & fax body
5. hit send "< ...> "are placed around the phone # & the window
disappears
giving one the (false) hope that the fax is being prepared for
transmission
6. I check the outbound queue - the fax appears as an entry -
formatting
looks good
7. After a short period a window opens which says "An unexpected
error
occurred"
(I'll get you the exact wording) There is no further information
regarding
the error.

I don't know if I should expect something out of the speakers....
but I
get
nothing - volume is set to audible leve .. I play music on the
machine so
that works....

The modem is inside my Lenovo Thinkpad x61 tablet pc

You are correct in that I don't think I ever tried to use the modem
for
anything so I will try to "test it" [any suggestions in how to do
that
.... i
figured the testing would be to a...... send a fax ;-) ] and I'll
report
back on that. Thank you for your help.

I guess where you're headed is if the modem is not working the
natural
conclusion is that is what's generating the unexpected error.. which
seems
reasonable. I'll also check the driver version... etc. to ensure
that's
all
reasonable.

Thanks

:

Is there a way that you could provide more precise steps to repro
this
error? Is there a way you could provide precise error messages? Is
there a
way you could convince us that your fax modem should work with
WFS, or
ever
has?
--
Russ Valentine
[MVP-Outlook]
message
After composing a fax ... just a cover page with no additional
items,
I
entered a fax number in the correct format +1 (nnn) nnn-nnnn.
After
pressing
send I receive an unexpected error. Of course the fax doesn't
get
sent.

By the way - scanning seems to work ok.

Is there an update for this application

Is there a way to reinstall the windows fax and scan software or
to
run a
detect and repair.

Thanks