Unable to use Remote Assistance, but Remote Desktop works

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Guest

I've been able to setup a remote desktop connection to my Home PC from the
internet with no problem (using NAT), but I'm unable to use remote
assistance. I have made sure the correct port was open and even stop the
firewall service with no luck. I sent an invitation through my outlook to my
hotmail account and then downloaded the RCBUDDY to my desktop, but when I try
I get a failure message: "Remote Assistance could not be established because
the remote host name could not be resolved. Please try again." Is Remote
Assistance using name resolution instead of IP? if so is there a way to
change that, or am I looking in the wrong area?
 
msdaddy said:
I've been able to setup a remote desktop connection to my Home PC
from the internet with no problem (using NAT), but I'm unable to
use remote assistance. I have made sure the correct port was open
and even stop the firewall service with no luck. I sent an
invitation through my outlook to my hotmail account and then
downloaded the RCBUDDY to my desktop, but when I try I get a
failure message: "Remote Assistance could not be established
because the remote host name could not be resolved. Please try
again." Is Remote Assistance using name resolution instead of IP?
if so is there a way to change that, or am I looking in the wrong
area?
Click to expand...

In the future - if you feel your question needs to be in multiple groups -
please cross-post as opposed to posting separate questions in each group.

Did you modify the remote assistance request after you received it to use
the external instead of the internal IP address?

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

The rest of these are for your perusal - if you need them.. (All to do with
Remote Assistance.)

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx
 
Yes I already changed the local IP address to the public address and got the
same thing. Is it still trying to resolve the local host name.

Also sorry for the double post. I thought I was in another thread when I
sent the second message.
 
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