unable to use my CD- Rom drive.

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Guest

My computer does not evan recognize that there is a CD-ROM drive in my
computer. I went through trouble shooting to reintall my CD-ROm drive and
at the end it told me that it was unable to install, I got the following
message.

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

What can I do?
Thanks
 
Were you ever able to use your CD-ROM drive? If not, you have a warranty
issue to address with the system vendor.

If you have been able to use your CD-ROM drive in the past, what were you
doing on the computer at the time the drive stopped working?
 
Yes I was able to use the drive in the past. It just stopped working. I
went to use it and it was not working. I can not pinn point when the problem
started.
 
Do you know how to get into your system BIOS? If not, post back and I can
provide instructions. The BIOS is software built into your motherboard
which, among other things, detects the hardware installed on your computer.

If you are familiar with the BIOS, see if it detects your CD-ROM drive. If
it does not detect the drive then one of two things has happened: 1) The
cables connecting the drive to your motherboard have become loose; or 2) The
drive no longer functions.

It's rare that cables become loose on their own, but it can happen. The
solution is to open the computer's and to unplug and re-plug both ends of
the data cable and the power cable.
 
I do not know how to get into BIOS.



Ted Zieglar said:
Do you know how to get into your system BIOS? If not, post back and I can
provide instructions. The BIOS is software built into your motherboard
which, among other things, detects the hardware installed on your computer.

If you are familiar with the BIOS, see if it detects your CD-ROM drive. If
it does not detect the drive then one of two things has happened: 1) The
cables connecting the drive to your motherboard have become loose; or 2) The
drive no longer functions.

It's rare that cables become loose on their own, but it can happen. The
solution is to open the computer's and to unplug and re-plug both ends of
the data cable and the power cable.
Click to expand...
 
For most computers, you enter the BIOS by restarting your computer and
repeatedly pressing the F2 or Delete key.

If you are really unfamiliar with the BIOS it's best not to go there. One
wrong move can prevent your computer from booting. I think it's time for you
to take your problem to a knowledgable friend or a professional - it will be
money well spent.

Ted Zieglar
 
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