Unable to upgrade to new versions of Windows Messenger

  • Thread starter Thread starter Andrea Montanari
  • Start date Start date
A

Andrea Montanari

Hi all,
I currently use with success Win Mseenger 4.7.0041 from
my Win XP sp1 ITA box...
today I received a Mail from MS informing me I've to
upgrade to later version in order continuing using it
becouse of MS is dropping earlier version for security
reasons...
I tried upgrading to latest 6 version (even to 4.7.2000
from windows update site) but I'm no longer able to
reconnect after upgrading... the connecting symbols
rotates for a while but no connection is opened..
My system is WinXP pro Ita sp1 upgraded to latest Windows
Update advices...
I'm connecting through a lan via an ADSL modem on a local
server running Win2000 sp3 (ITA) protected by Zone Alarm
pro... before upgrading I'm able to connect but not
after..
any hint will be very appreciated
tia
Andrea Montanari
 
Greetings Andrea,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
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