I was getting a similar problem with Microsoft's download
center. I was able to solve it quickly by following the
instructions from an Technical Support person of MS Online
help.
There my problem was that when I got to the page where
there is the "download" bottom for me to click, I did the
clicking, but there is no Download window popping up as it
used to have before some patches were installed earlier.
Attached please see the instructions I got from MS online
help. Hope it might work for you. If it doesn't
unfortunately, I strongly recommend that MS online
service. They had recently solved the "performance
degradation" problem promptly. They should be able to
guide you through your problem as well hopefully.
-Jason
Dear Jason,
Thank you for contacting Microsoft Online Support Service.
My name is Bennie, and I will be working with you
throughout the course of this case. You can reach me via
email, referencing the case ID SRZ030918000439.
As I understand, the problem is that you cannot
download .exe files. If I have misunderstood your concern
please let me know. Once we resolve this issue we will
consider this incident completed and closed.
May I suggest we try the steps below?
1. Click Start>Run. Type REGEDIT.EXE and click OK.
2. In the left pane, browse to the following registry key.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension]
3. For backup reason, select the Extension key and click
Registry>Export. Then save the .reg file.
4. Select the Extension key, click Edit>Delete to delete
it.
5. When the Extension key is deleted, reboot the computer.
Test to see if the problem is resolved. What is the result?
Thank you!
We shall be working to resolve this specific issue through
the course of the case. I will contact you again in two
business days via e-mail if I do not receive your response.
Want to know how your case is handled? Here is the
definition of a support incident:
http://support.microsoft.com/Directory/directory/policies.a
sp
Please Note: The Web Response support offering is for non-
urgent issues where a response within 24-hours is
acceptable. Please note that each response may take
approximately 24-hours as the support professional working
with you may need further investigation to reach the most
efficient resolution. The offering is not appropriate for
situations that require urgent, real-time or phone-based
interactions. If the problem is urgent or you think it is
more beneficial to discuss the problem via phone, you can
reach phone support by calling 1-800-936-4900. Please be
sure to reference this case ID with the Customer Service
Representative when you call in.
Regards,
Bennie Chen
Microsoft Professional Support
Windows 2000 Online Team
My working hours are 9:00 PM – 6:00 AM EST, From Sunday to
Thursday. I can be reached for assistance through Email:
(e-mail address removed).
Alternate contact if I am not available or for emergency:
Richard Leung
Email: (e-mail address removed)
Or Mitch Lavender
Email: (e-mail address removed)
Or you can contact my manager: Samson Jian
Email: (e-mail address removed)
Delighting our customers is our top priority. We welcome
your comments and suggestions about how we can improve the
support we provide to you. Please email us at
mailto:
[email protected]?
subject=GTEC_Windows_Feedback&body=Samson%20Jian. Please
include your name, SRZ or SRX number and phone number.
Thank you.
00000010
-----Original Message-----
I'm having a Windows 2000 Pro. and I got affected by Blaster worm, and I
already remove it using Fix-Blast tool from Symantec.com
Now when I'm connecting to the internet using dial up, and I try to right
click on the internet icon on the bottom right and I am unable to click
Disconnect. I can see that option, but I click it, it won't disconnect for
me.
My second question is that when I try to go to Microsoft.com for updates
windows. I can get through and do a scan and find 9 critical patches. And
and click on review and install, and then there is a window pop up, like web
dialog which let me download. So I did press AGREE, and nothing happen. No
is no status of downloading like in XP. ANy one know why?/ Once I get to the
agree section, nothing happen next.. I need to update my windows for
critical patches..
any help would be great..
.
