unable to start Vista

  • Thread starter Thread starter Elliot Feldbau
  • Start date Start date
E

Elliot Feldbau

Got a message that a driver was missing/damaged:
sys32/drivers/matrixfg.sys

I have a Raid 0 array and upgraded from XP professional. No incompatibility
issues were found on pre install scan.
 
Hi Elliot--

If you have a Vista DVD try Startup Repair. If that doesn't work, try Safe
Mode>System Restore from the Recovery Environment, and you always have the
F8 advanced options and a repair install (with the DVD) as well.

***Startup Repair and System Restore from the Win Recovery Environment on
the DVD***

You can run Startup Repair by putting your Vista DVD in after the
language screen in setup. You can also run System Restore from the same
location.

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

Note The computer must be configured to start from a CD or from a DVD. For
information about how to configure the computer to start from a CD or from a
DVD, see the information that came with the computer.
2. Restart the computer. To do this, click Start, click the arrow next to
the Lock button, and then click Restart.

This usually means that you enter bios setup by whatever key or keys
(sometimes there is more than one key that will do it for your model--go to
pc manufacturer site) and configure CD to be first in the boot order (this
will allow you to boot from the Vista DVD as well):

See for ref:
Access/Enter Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Boot Order in Bios (Set Boot from HD 1st)
http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg

Note If you cannot restart the computer by using this method, use the power
button to turn off the computer. Then, turn the computer back on.

3. Set your language preference, and then click Next.

Note In most cases, the startup repair process starts automatically, and you
do not have the option to select it in the System Recovery Options menu.

4. Click Repair your computer.

5. In the System Recovery Options dialog box, click the operating system
that you want to repair, and then click Next.

6. In the System Recovery Options menu, click Startup Repair to start the
repair process.

7. When the repair process is complete, click Finish.

Additional References for Startup Repair With Screenshots:

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore
___________________

***Using the F8 Environment or a Repair Install from the DVD:***

See for ref:
Access/Enter Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Boot Order in Bios (Set Boot from HD 1st)
http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg

Repair Install
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Repair Install (Method 2):
http://support.microsoft.com/default.aspx/kb/315341

III Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by startin gth ePC and tapping F8 once per second:

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

How to Use System Restore

http://bertk.mvps.org/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

Using System Restore

http://tinyurl.com/dvekb

System Restore for Windows XP

http://www.kellys-korner-xp.com/xp_restore.htm

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


Repair Install: (This option has the best chance of succeeding and it
preserves everything in your OS--you do not lose anything with this option):

Make sure the DVD you have is a Vista DVD

Pitfalls: If the DVD came from friend or relative or P2P, you may have
problems. P2P besides being illlegal in many countries including the U.S.
can be corrupt. If CD came from friend or relative, they may have given
you the CD to use but if product key is in use, MSFT is not going to accept
it for activation. Make sure you clean the CD carefully using proper
cleaning fluid and strokes that radiate from center like spokes on a wheel.

Again a repair install has the most likely chance to succeed, but you need
to have an Vista DVD.
First, in order to do a Repair Install You must boot to the bios setup and
position booting from the "CD" first in the boot order--it probably will not
say DVD but might.

Booting to Bios Setup:

For 85% of PC's and all Dells you can tap the F2 key to reach bios setup.

How To Enable DVD/CD Rom Support (put CD boot first) in bios setup boot
order:

http://xphelpandsupport.mvps.org/how_do_i_enable_cdrom_support_i.htm

Screen Shot of bios setup boot order:
http://www.poy.net/proxy/bios2.jpg

Repair Install Does Not Lose Anything; you may need to try 2-3 times but
that's rare.

How To Repair Install
http://support.microsoft.com/kb/315341#XSLTH3127121122120121120120
Screen Shot Repair Install
http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm

Good luck,

CH
 
tried repair to no avail; where can I extract the needed file:
windows/system32/drivers/matrixfg.sys that is referenced as missing.
status Oxc0000221

Chad Harris said:
Hi Elliot--

If you have a Vista DVD try Startup Repair. If that doesn't work, try Safe
Mode>System Restore from the Recovery Environment, and you always have the
F8 advanced options and a repair install (with the DVD) as well.

***Startup Repair and System Restore from the Win Recovery Environment on
the DVD***

You can run Startup Repair by putting your Vista DVD in after the
language screen in setup. You can also run System Restore from the same
location.

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

Note The computer must be configured to start from a CD or from a DVD. For
information about how to configure the computer to start from a CD or from a
DVD, see the information that came with the computer.
2. Restart the computer. To do this, click Start, click the arrow next to
the Lock button, and then click Restart.

This usually means that you enter bios setup by whatever key or keys
(sometimes there is more than one key that will do it for your model--go to
pc manufacturer site) and configure CD to be first in the boot order (this
will allow you to boot from the Vista DVD as well):

See for ref:
Access/Enter Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Boot Order in Bios (Set Boot from HD 1st)
http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg

Note If you cannot restart the computer by using this method, use the power
button to turn off the computer. Then, turn the computer back on.

3. Set your language preference, and then click Next.

Note In most cases, the startup repair process starts automatically, and you
do not have the option to select it in the System Recovery Options menu.

4. Click Repair your computer.

5. In the System Recovery Options dialog box, click the operating system
that you want to repair, and then click Next.

6. In the System Recovery Options menu, click Startup Repair to start the
repair process.

7. When the repair process is complete, click Finish.

Additional References for Startup Repair With Screenshots:

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui/images/2014/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img_vista02ctp-installSysRecOpt2.bmp

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore
___________________

***Using the F8 Environment or a Repair Install from the DVD:***

See for ref:
Access/Enter Motherboard BIOS
http://www.michaelstevenstech.com/bios_manufacturer.htm

Boot Order in Bios (Set Boot from HD 1st)
http://www.short-media.com/images/mm/Articles/build_computer/bios/bios03.jpg

Repair Install
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Repair Install (Method 2):
http://support.microsoft.com/default.aspx/kb/315341

III Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by startin gth ePC and tapping F8 once per second:

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

How to Use System Restore

http://bertk.mvps.org/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

Using System Restore

http://tinyurl.com/dvekb

System Restore for Windows XP

http://www.kellys-korner-xp.com/xp_restore.htm

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449


Repair Install: (This option has the best chance of succeeding and it
preserves everything in your OS--you do not lose anything with this option):

Make sure the DVD you have is a Vista DVD

Pitfalls: If the DVD came from friend or relative or P2P, you may have
problems. P2P besides being illlegal in many countries including the U.S.
can be corrupt. If CD came from friend or relative, they may have given
you the CD to use but if product key is in use, MSFT is not going to accept
it for activation. Make sure you clean the CD carefully using proper
cleaning fluid and strokes that radiate from center like spokes on a wheel.

Again a repair install has the most likely chance to succeed, but you need
to have an Vista DVD.
First, in order to do a Repair Install You must boot to the bios setup and
position booting from the "CD" first in the boot order--it probably will not
say DVD but might.

Booting to Bios Setup:

For 85% of PC's and all Dells you can tap the F2 key to reach bios setup.

How To Enable DVD/CD Rom Support (put CD boot first) in bios setup boot
order:

http://xphelpandsupport.mvps.org/how_do_i_enable_cdrom_support_i.htm

Screen Shot of bios setup boot order:
http://www.poy.net/proxy/bios2.jpg

Repair Install Does Not Lose Anything; you may need to try 2-3 times but
that's rare.

How To Repair Install
http://support.microsoft.com/kb/315341#XSLTH3127121122120121120120
Screen Shot Repair Install
http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm

Good luck,

CH
Click to expand...
 
Eliot--

Before posting the first time, I tried to rundown this message and didn't
have any success in searching it. My guess would be it is reffing a
corrupted driver, but I'm not sure which one.

If you have tried to do a startup repair and it didn't succeed, my post
offered other options

1) System Restore from the Win Recovery Envlronment (link on the DVD)
2) A repair install (Use the links for the simple directions
3) The Five Options at F8 that were also available in XP with details on how
to use them (4 Safe Modes to Access System Restore --one might work when the
others don't) and Last Known Good Configuration.

CH


Elliot said:
tried repair to no avail; where can I extract the needed file:
windows/system32/drivers/matrixfg.sys that is referenced as missing.
status Oxc0000221
Click to expand...
 
Chad Harris said:
Hi Elliot--

If you have a Vista DVD try Startup Repair. If that doesn't work, try
Safe Mode>System Restore from the Recovery Environment, and you always
have the F8 advanced options and a repair install (with the DVD) as well.
Click to expand...

<snip>

Chad, what is the repair install you mention. Do you mean the equivalent of
the repair install in XP? I thought that had been dropped in Vista?
 
Hi Rock--

Good question/good point. I didn't thing so eitherAfter searching and
rereading some threads, I am not sure you can do a repair install in Vista
as in XP, but you can apparently retain files on a new Vista according to
one report by doing the same steps.

You may be right here and probably are. I thought I had read instances of a
successful repair install done on Vista on the general group, but I've gone
back and searched and instead the closest I've found is this post in a
thread on repair install in Vista by CZ, and it simulates a repair install's
results if it can be duplicated statistically by enough people--I'd be
interested in what you think of it. I wonder if MSFT's setup teams or
recovery teams have tried to repair install with an inplace upgrade and what
the results have been.

Saturday, January 20, 2007 1:22 AM
(From CZ on the Vista general group):

"Method two: I just tried (boot from DVD)
Booting from the Vista RTM DVD to do an install provides two choices:
Upgrade: which "has been disabled", and it is suggested that you run it from
within an op system.
Custom: which "does not keep your files, programs, and settings"

I chose Custom as a test and note the following:
The existing install was placed in the \Windows.old folder (9.43GBytes), and
a new instance of Vista was installed.
Here is a listing of the folders within the Windows.old folder:
Documents and Settings
Program Files
ProgramData
Users
Windows

Summary:
Apparently, in Vista RTM you cannot do a "repair install", but you can
retain your files by booting from the DVD and selecting Custom (which will
install a completely new instance of Vista)."

I have had success with F8 options, Startup Repair (although I haven't used
some of the other Win RE options yet that are showing up in MSKBs as well as
some of the BCDEDIT switches). I have had system restore from the link on
the DVD (the Recovery link) work in Vista when system restore from the F8
options did not work (I have no idea why) with the same repair issue.


I couldn't nail that exact driver error anywhere, and you'd assume if it
were a corrupt hardware driver, there would be a problem operating the
device the driver mediated , but I hoped one of the repair methods might
resolve this problem--and I wasn't sure if the error represented a corrupt
driver or some other problem. I could well have missed some place that
explained that error, but couldn't MSKB it or google it.

Thanks,

CH
 
Hi JW--

Thanks for that MSKB. I wasn't aware of that one, and I'm trying to keep up
with all the new Vista KBs. But I was responding to the original poster,
and he couldn't boot. SFC is a great resource, but of course you have to be
in Windows of to use it and its switches. It has no appreciable downside
and can scan and potentially replace thousands of damaged files.

That KB also had some commands with respect to SFC I hadn't seen before.

I appreciate it.

CH
 
Thanks for the input Chad. I'm not saying I think it does or doesn't work,
actually, I'm just trying to figure out if it's a viable option for repair
in Vista. I have seen many instances where it helped in XP. Darrell Gorter
in a thread in another newsgroup mentioned a repair install so I have a
question out to him about it, too.
 
Thanks Rock. I don't know either and I don't have an experimental Vista
right now to break and see. If anyone knows or can find out, it's
Darrell--always an excellent source.

CH

Rock said:
Thanks for the input Chad. I'm not saying I think it does or doesn't
work, actually, I'm just trying to figure out if it's a viable option for
repair in Vista. I have seen many instances where it helped in XP.
Darrell Gorter in a thread in another newsgroup mentioned a repair install
so I have a question out to him about it, too.

--
Rock [MS-MVP User/Shell]


Chad Harris said:
Hi Rock--

Good question/good point. I didn't thing so eitherAfter searching and
rereading some threads, I am not sure you can do a repair install in
Vista as in XP, but you can apparently retain files on a new Vista
according to one report by doing the same steps.

You may be right here and probably are. I thought I had read instances
of a successful repair install done on Vista on the general group, but
I've gone back and searched and instead the closest I've found is this
post in a thread on repair install in Vista by CZ, and it simulates a
repair install's results if it can be duplicated statistically by enough
people--I'd be interested in what you think of it. I wonder if MSFT's
setup teams or recovery teams have tried to repair install with an
inplace upgrade and what the results have been.

Saturday, January 20, 2007 1:22 AM
(From CZ on the Vista general group):

"Method two: I just tried (boot from DVD)
Booting from the Vista RTM DVD to do an install provides two choices:
Upgrade: which "has been disabled", and it is suggested that you run it
from
within an op system.
Custom: which "does not keep your files, programs, and settings"

I chose Custom as a test and note the following:
The existing install was placed in the \Windows.old folder (9.43GBytes),
and
a new instance of Vista was installed.
Here is a listing of the folders within the Windows.old folder:
Documents and Settings
Program Files
ProgramData
Users
Windows

Summary:
Apparently, in Vista RTM you cannot do a "repair install", but you can
retain your files by booting from the DVD and selecting Custom (which
will
install a completely new instance of Vista)."

I have had success with F8 options, Startup Repair (although I haven't
used some of the other Win RE options yet that are showing up in MSKBs as
well as some of the BCDEDIT switches). I have had system restore from
the link on the DVD (the Recovery link) work in Vista when system restore
from the F8 options did not work (I have no idea why) with the same
repair issue.


I couldn't nail that exact driver error anywhere, and you'd assume if it
were a corrupt hardware driver, there would be a problem operating the
device the driver mediated , but I hoped one of the repair methods might
resolve this problem--and I wasn't sure if the error represented a
corrupt driver or some other problem. I could well have missed some
place that explained that error, but couldn't MSKB it or google it.

Thanks,

CH
Click to expand...
Click to expand...
 
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