[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]
[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]
Hello,
You might be running into one (or both) of the following known issues:
---------
* Need Critical Update for Office 2003 - You may be running into a known
problem which is addressed by installing the critical update for Office
2003. You can locate and install the appropriate critical update by
choosing the "Check for Updates" command from the "Help" menu when you are
connected to the internet.
For more information about the symtoms which might occur before installing
the critical update, check out the following KB article:
http://support.microsoft.com/?id=828041
---------
* Conflict with outdated Nortons AntiVirus plug-in for Office - The Norton
AntiVirus plug-in for Microsoft Office scans documents for macro virus
infections in Office products. This plug-in may cause performance issues,
the inability to open files or OLE objects from within Office (such as
design templates or Graphs in PowerPoint), or the inability to install some
Office applications.
The latest information about the problems associated with this plug-in can
be located in the following KB article:
http://support.microsoft.com/?id=329820
John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows
For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at:
http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
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