Unable to print

[Amy]

I cannot print. I have paper, ink, ect. I have turned
the computer and the printer off several times to reset
it. It was working and then I believe it was
interrupted. When I try to print it shows as a job, but
it stays in cue. Any suggestions?, help please.

 

[jim]

Check printer for an error... Cancel print job, then try
to re-submit...