Unable to print website pages

  • Thread starter Thread starter MaureeninQC
  • Start date Start date
M

MaureeninQC

I work in Windows XP Home Edition and Internet Explorer 6 and am currently
unable to print internet pages or selected text thereof. I constantly get the
following message: "An error occurred during this operation". Preview works
fine.

I have no problem whatsoever printing from the MS Office software programs
or from CorelDraw. Can anyone out there help me?

Thanks,

Maureen
 
MaureeninQC said:
I work in Windows XP Home Edition and Internet Explorer 6 and am currently
unable to print internet pages or selected text thereof. I constantly get the
following message: "An error occurred during this operation". Preview works
fine.

I have no problem whatsoever printing from the MS Office software programs
or from CorelDraw. Can anyone out there help me?
Click to expand...

See > http://support.microsoft.com/gp/pc_print_beforeyoustart

Good luck.

Silj
 
In accordance with instructions, I've downloaded and installed the latest
printer driver and run a perfect test page. But I still am unable to print
directly from a web page.

Any other suggestions?

Thanks,

Maureen
 
MaureeninQC said:
In accordance with instructions, I've downloaded and installed the latest
printer driver and run a perfect test page. But I still am unable to print
directly from a web page.

Any other suggestions?

Thanks,

Maureen
Click to expand...

1 - Try disabling the third-party tool bands and Browser Helper Objects and
test.
See:
http://support.microsoft.com/kb/298931/en-us
"How to disable third-party tool bands and Browser Helper Objects"

2 - Are you running AVG Free Antivirus? Uninstall it (per test) via
Add/Remove Programs and then install Avira AntiVir (free), then see if the
behavior persists.
Avira Antivir:
http://www.free-av.com/en/products/1/avira_antivir_personal__free_antivirus.html

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/
 
I've tried everything suggested above (the anti-virus program is n/a) and
still nothing works. Anything else I can try?

Thanks,

Maureen
 
I believe she is replying, not applicable, to this from previous reply.

"2 - Are you running AVG Free Antivirus? Uninstall it (per test) via
Add/Remove Programs and then install Avira AntiVir (free), then see if the
behavior persists."
 
Yes, it is "not applicable" because the antivirus software is run by my
Internet Provider and I don't have access.

Thanks,

Maureen
 
What is your full Windows version (e.g., WinXP SP3), Maureen?

What is your ISP (Internet Service Provider)?

Open Control Panel | Security Center: What status is reported for (1)
anti-virus; (2) firewall; and (3) Automatic Update?
 
I've only been hooked up to the internet for a month (prior to that, I would
access it at the office). In trying to get information from my ISP, I
discovered that though I had subscribed to their security (AV, firewall and
spyware) service, I had not activated it yet (some sort of miscommunication).
After activating it, I did a test on some web pages, and everything printed
out fine. Prior to that I was able to view and print preview but not actually
print. I don't understand the correlation between AV and printing web pages.

Thanks to everyone who responded and I apologize for taking up your time
with a problem that was home grown.

Maureen
 
You're welcome & I thought that might be the case. (Don't worry about why
it happened.)

As a final follow-up, please answer the above question, Maureen.
 
... I
1. What is the name of this "security service", Maureen (e.g., McAfee
Security Center; Earthlink Protection Center)?

2a. START | RUN | (type) services.msc | OK

2b. Scroll down to SECURITY CENTER

2c. Tell me if the STATUS is STARTED and if the STARTUP TYPE is AUTOMATIC.

[Don't "do" anything, just look & tell me what you see.]

2d. Close the Services applet.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
 
I have the same printing problem as Maureen. I, too and running on Windows
XP sp2. I have attempted to resolve the problem by disabling virus software
(Kaspersky 2009) upgrading to IE 7.0, re-installed the latest versions of my
printer drivers. Could you please advise as to other possible causes? I was
not able to obtain additional information since Maureen had resolved the
problem. Please note that there is an NVIDIA Network Access Manager that is
disabled because of problems/conflicts with the firewall settings. I am
suspicious that some sort of firewall setting is the root of the problem.
Thanks!
 
I ran the script as noted and received the following reply: DllRegister
Server in ole32.dll succeeded. Upon closing the dialogue box and re-opening
IE, the error persists and I am not able to print web pages. In order to
accomodate diagnostics, I rolled back to IE6 rahter than the troublesome IE7.
Any other advice is greatly appreciated.
 
And does the behavior persist in IE6?
I ran the script as noted and received the following reply: DllRegister
Server in ole32.dll succeeded. Upon closing the dialogue box and
re-opening
IE, the error persists and I am not able to print web pages. In order to
accomodate diagnostics, I rolled back to IE6 rahter than the troublesome
IE7. Any other advice is greatly appreciated.
Click to expand...
 
And does the behavior persist in IE6?
Click to expand...

Hi,
I also have the same issue but in IE6 SP2. Here are a few things i
have tried and all have failed:

- cleared history and temp files in IE

- also followed this article to clear all other temp IE files
<a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;
296115" target="_blank">http://support.microsoft.com/defaul...</a>

- ran IE in admin mode to restore default settings and
security settings and remove any damaged add-ins

- re-installed IE6 based on method 4 listed in this article
<a href="http://support.microsoft.com/kb/318378"
target="_blank">http://support.microsoft.com/kb/318378</a>

- restarted the print spooler, in case that was causing some
issues

- re-installed the Java client

- ran IE in safe mode and still had the same issues.

- Ran SFC / scannow - still the same issue

- Re-registered the following files:
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

- Ran 2 different online virus/spy ware scans
- Ran IEFix --> http://windowsxp.mvps.org/IEFIX.htm
- Ran Regsvr32.exe %Windir%\System32\Ole32.dll

The event log shows nothing in regards to the issue
And there are no errors when the issue is happening.

We have also noticed that we cannot print HTML documents from Outlook
but plain text documents print just fine.

If anyone can thing of anything else that might be causing these
issues or have any troubleshooting please let me know.
 
Please begin a new thread to avoid confusion.

Hi,
I also have the same issue but in IE6 SP2. Here are a few things i
have tried and all have failed:

- cleared history and temp files in IE

- also followed this article to clear all other temp IE files
<a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;
296115" target="_blank">http://support.microsoft.com/defaul...</a>

- ran IE in admin mode to restore default settings and
security settings and remove any damaged add-ins

- re-installed IE6 based on method 4 listed in this article
<a href="http://support.microsoft.com/kb/318378"
target="_blank">http://support.microsoft.com/kb/318378</a>

- restarted the print spooler, in case that was causing some
issues

- re-installed the Java client

- ran IE in safe mode and still had the same issues.

- Ran SFC / scannow - still the same issue

- Re-registered the following files:
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

- Ran 2 different online virus/spy ware scans
- Ran IEFix --> http://windowsxp.mvps.org/IEFIX.htm
- Ran Regsvr32.exe %Windir%\System32\Ole32.dll

The event log shows nothing in regards to the issue
And there are no errors when the issue is happening.

We have also noticed that we cannot print HTML documents from Outlook
but plain text documents print just fine.

If anyone can thing of anything else that might be causing these
issues or have any troubleshooting please let me know.
Click to expand...
 
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