Unable to print HTML messages

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have a user that has Outlook 2003 who receives email in HTML format, but
when he attempts to print the email he gets this error:

A Runtime Error has occurred. Do you wish to Debug?
Line: (different number each time)
Error: Unspecified error.

Then he will debug and receive the following error:

var fReallyUseStreamHeader = (fUseStreamHeader &&
(dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
(fReallyUseStreamHeader) ? 1 : 0; this._nStatus = ((fReallyUseStreamHeader) ?
0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
(fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
: this._strDocURL;
}
function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
{
if (this._aDoc)
{
var nDocs = this._aDoc.length;
var i;
g_cLeftToPrint += nDocs;
for (i = 0; i < nDocs; i++)

We have tested with several printers and followed some online help
information I have found, but still cannot print any HTML emails. He can get
around this problem by using our webmail site.

Versions:
Office 2003 11.8118.8132
Windows XP SP2
IE 7.0.5730.11

Any help would be appreciated.

Thanks,

Melody M.
 
Did you try a detect and repair in outlook? Can he print from IE? Outlook
uses IE's print engine for HTML messages.
 
The user can print from IE and the detect and repair on Office did not
correct the issue.

Melody

Diane Poremsky said:
Did you try a detect and repair in outlook? Can he print from IE? Outlook
uses IE's print engine for HTML messages.










MelodyM said:
I have a user that has Outlook 2003 who receives email in HTML format, but
when he attempts to print the email he gets this error:

A Runtime Error has occurred. Do you wish to Debug?
Line: (different number each time)
Error: Unspecified error.

Then he will debug and receive the following error:

var fReallyUseStreamHeader = (fUseStreamHeader &&
(dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
(fReallyUseStreamHeader) ? 1 : 0; this._nStatus =
((fReallyUseStreamHeader) ?
0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
(fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
: this._strDocURL;
}
function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
{
if (this._aDoc)
{
var nDocs = this._aDoc.length;
var i;
g_cLeftToPrint += nDocs;
for (i = 0; i < nDocs; i++)

We have tested with several printers and followed some online help
information I have found, but still cannot print any HTML emails. He can
get
around this problem by using our webmail site.

Versions:
Office 2003 11.8118.8132
Windows XP SP2
IE 7.0.5730.11

Any help would be appreciated.

Thanks,

Melody M.
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