Unable to print from Internet Explorer or Outlook

  • Thread starter Thread starter bstephe9
  • Start date Start date
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bstephe9

If I try to print an email or from a web page, all I get is a blank page with
the web page heading at the top, and the URL at the botton. The body is
completely blank. I've checked my advanced settings, and nothing there is out
of the ordinary. Can someone give me a solution
 
bstephe9 said:
If I try to print an email or from a web page, all I get is a blank page
with
the web page heading at the top, and the URL at the botton. The body is
completely blank. I've checked my advanced settings, and nothing there is
out
of the ordinary. Can someone give me a solution
Click to expand...

You can tell us the printer make and model, you don't have to keep it
secret... do you?
 
It's a Lexmark 600 series. I recently bought a new computer with Vista. It
worked previously on my old computer with XP.
 
This normally is an issue when the IE prints in it's protected mode. Look
for mail on the IE forum about the LOW folder in the users or IE directory.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 
bstephe9 said:
It's a Lexmark 600 series. I recently bought a new computer with Vista. It
worked previously on my old computer with XP.
Click to expand...

Does it have letter in front of the 600 number, T600, X600? Did you use
drivers that came with Vista or did you install from drivers from Lexmark?
Did you download the latest drivers from their site or from disks that came
with the printer?
 
It's a Z605. I just got notification of Vista service pack 2 and downloaded
and installed it. Now the printer works. It must have been a Microsoft bug
that they fixed with service pack 2. Thanks for you help.
 
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