unable to open word

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When I try to open Word 2000 in Windows 98, it just hangs there. After several... minutes (perhaps 10) it finally opens. I have no problem opening Excel or Publisher within seconds. Thanks.
 
Norton AV?
Disable the Office Plug-in from within that application. It seems there may
have been a problem with a recent update that is causing this widespread
problem. If that really is the case watchout for an update soon that will
fix it.

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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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Graham,
Do you mean the Office Plug-In within NAV? And if so, I don't know how. Please advise. Thank you.
 
Yes indeed, open Norton AV, then its in options > misc. Uncheck the box.

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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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Graham,

Thank you so much. I work for a small non-profit with only 8 actively used computers. So far 3 of them have complained of this same problem. Thanks to you I was able to get them up and running smoothly again. I really appreciate your guidance.

Beth
 
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