Unable to open Microsoft Word documents

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Dear Sir or Madam
I have problems opening saved or creating from scratch Microsoft Word documents. Every time I either try to open a previously saved document or simply start a blank one I get the following:
"Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience."
Under error signature I get the following description:
"AppName: winword.exe AppVer: 10.0.4030.0 ModName: hpzntp04.dll
ModVer: 2.80.0.0 Offset: 0001fdc3"
Help!
Sincerely,
Wilbur A. Velarde
 
Does typing in Start Run
winword /a
allow word to start.

If you change printers (just install any printer that's different - you don't need the printer to install the drivers) does that help.
 
David
Sorry for the delay in replying. Yes it does open Windows word. And allows me to type. But then after about 30 seconds I get the same problem described before.
Regarding printers and drivers, this computer has yet to have a printer installed or attached to it.
Please let me know what else you think it is.
Regards,
Wilbur
 
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