unable to open default email folder

  • Thread starter Thread starter Giora
  • Start date Start date
G

Giora

Hi. I installed office 2000 on a new disk and I get the
above message when I start outlook.
They ask to setup mail in control panel but I don't know
what to enter there.
I am using outlook express as default folder.
Thanks Giora
 
Outlook and Outlook Express are entirely different apps.
I'm not sure what you mean by > I am using outlook express as default
folder.
 
Somewhere I read that in outlook I have to set the default
email as outlook. All I want eventually is to synchronize
the palm.
 
In Internet Options, accessible from Control Panel or within IE under Tools,
you can set default application for email, and others.
Your err msg could be as a result of
http://support.microsoft.com/default.aspx?scid=kb;en-us;278243&Product=out2K
http://support.microsoft.com/default.aspx?scid=kb;en-us;197267&Product=out2K

Assuming also that this is a 'home' sys you would probably want to run OL in
Internet Mode, and you may inadvertantly set it up in Corporate Mode (As
referenced in 2nd KB article) To change Mode see here
http://www.slipstick.com/outlook/choosingmode.htm

Once OL is starting OK, you then need to set up yr email accounts, under
Tools/Accounts
 
Funy, nothing maches.
The first link you gave me I don't have "Extract one
file..."
The second link I dont have "Create open personal folder"
The third link I don't have tools > Options at all.
I uninstalled outlook and installed it back. Same
situation.
Giora
 
Assuming you can start OL, in help/about what does it say regarding
mode/version?, its the top two lines
Are you saying, within OL you dont have a Tools menu option?
 
Do you need Corporate Mode? Did you check the slipstick link, in my
prev.post, for explanation of Mode and how to change?
 
I don't need corporate mode. I couldn't perform any of
your sugestion. As I said in my previos note I had a
problem in each one of the link activity you sugested.
 
I missunderstood yr ref to this, so;
In IE, with OL closed, browse to the Outlook Folder, typically;
Documents & Settings/'user name'/Application Data/Microsoft/Outlook
delete the outcmd.dat file
Start OL see if you now have access to Tools
 
I erased the file, upon opening outlook a new file is
created. Tools exists, option is missing. Like before.
 
Under the Tools menu, you should have a number of other headings (about 15)
you may have to expand this menu to access Options
 
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