Unable to open attachments in Windows Mail

  • Thread starter Thread starter Kyro81
  • Start date Start date
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Kyro81

There are discussions on this general subject but no aparent resolution.
About two months ago I was sometimes prevented from opening photo attachments
on some emails received from the same party and sometimes could open them.
By this I mean, I would click on the paperclip where a list of photos would
appear and I'd click on on photo and I'd get a message saying: "Windows
cannot find file name (photo captions used by sender).jpg. Make sure your
typed the name correctly and then try again." Well, of course I didn't type
the file name; the sender did. I could click on the save attachments, and
once saved to a folder I could open them from the folder. I forwarded the
mail to others, and they report no problems in viewing the photos. I can
also view the photos in the email itself, but it would be necessary to scan
up and down and from left to right to view the whold photo and the caption
would not appear.

As I say, this would be inconsistent. Some email from the same person I can
open the photos by clicking the paper clip and selecting photos to view and
it will work fine. However, most ot the time I would have the problem
discussed above.

Today, for the first time I got the following error message: "There was an
error saving one or more of the attachments. Please check your free space
and try again." There was one photo that I could not save. I have pleanty
of free space and can view the photo in the email itself.

I've never had these problems before early June of this year.
 
[crosspost to IE General]

Did you install IE8 in early June?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
listed in Installed Updates?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?

If you do the following, does the behavior persist?

=> Start | All Programs | right-click on Windows Mail | select Properties
| Start in <=delete the value here (leaving it empty/blank) & OK your way
out.

NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
resolve the behavior but you should not have encountered it in the first
place if IE8 was installed properly; cf.
http://groups.google.com/group/micr...er.general/browse_frm/thread/a17d79493eac253d
 
I have this message error :

Impossible de trouver l'hôte POP3. Vérifiez que vous avez entré correctement
le nom du serveur.
Compte : 'Personnel', Serveur : 'POP3', Protocole : POP3, Port : 110,
Sécurisé (SSL) : Non, Erreur de socket : 11001, Numéro d'erreur : 0x800CCC0D

what error is? Thanks you for response. Philipe
 
PA Bear said:
[crosspost to IE General]

Did you install IE8 in early June?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
listed in Installed Updates?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?

If you do the following, does the behavior persist?

=> Start | All Programs | right-click on Windows Mail | select Properties
| Start in <=delete the value here (leaving it empty/blank) & OK your way
out.

NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
resolve the behavior but you should not have encountered it in the first
place if IE8 was installed properly; cf.
http://groups.google.com/group/micr...er.general/browse_frm/thread/a17d79493eac253d

There are discussions on this general subject but no aparent resolution.
About two months ago I was sometimes prevented from opening photo
attachments on some emails received from the same party and sometimes
could
open them. By this I mean, I would click on the paperclip where a list of
photos would appear and I'd click on on photo and I'd get a message
saying:
"Windows cannot find file name (photo captions used by sender).jpg. Make
sure your typed the name correctly and then try again." Well, of course
I
didn't type the file name; the sender did. I could click on the save
attachments, and once saved to a folder I could open them from the folder.
I forwarded the mail to others, and they report no problems in viewing the
photos. I can also view the photos in the email itself, but it would be
necessary to scan up and down and from left to right to view the whold
photo and the caption would not appear.

As I say, this would be inconsistent. Some email from the same person I
can
open the photos by clicking the paper clip and selecting photos to view
and
it will work fine. However, most ot the time I would have the problem
discussed above.

Today, for the first time I got the following error message: "There was
an
error saving one or more of the attachments. Please check your free space
and try again." There was one photo that I could not save. I have
pleanty
of free space and can view the photo in the email itself.

I've never had these problems before early June of this year.
Click to expand...
Click to expand...
 
I'm having a terrible time trying to get back to this discussion. The email
notice I received for the first response would not bring me back to this
place. I got a blank window. To the first response, yes I did recently
install IE8. My sister, who is almost 90, installed it and lost all her
email. She had to get help to reinstall her program. I have uninstalled IE8
and Gary proved correct: it cured my problem with attachemnts. My computer
performance rating is 5.3. Why should I be having so many problems with IE
8, and why doesn't the email link notifiying me of replies work? I have a
hell of a time finding my way back to this discussion. Thanks for the help.
 
Good to hear that uninstalling IE8 fixed the attachments issue for you.

The web interface for this 'forum' (actually a newsgroup) is very poorly designed.
Most of us who do this regularly access with a a newsgroup reader such as
Windows Mail. Try clicking on this link to see if it will take you there:

news://msnews.microsoft.com/microsoft.public.windows.vista.mail
 
Thanks, yes uninstalling IE 8 works with attachments and it apparently worked
for the email link as well as it got me back here nicely. I guess the main
question is why is IE8 out there when it causes so many problems? I got a
continued request on Facebook insisting I install it. I did and got nothing
but problems. I have been futzing with computers for a long time, and though
pretty old myslef (83) have been a faithful user of Windows. I'm beginning
to have serious doubts about this loyalty.
 
The vast majority of those who've installed IE8 have not encountered any of
the problems you or anyone else has mentioned in this thread.

My personal recommendations for installing (and uninstalling) IE8 are as
follows:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live;
anti-virus application) and third-party Windows Themes before installing
IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thanks, yes uninstalling IE 8 works with attachments and it apparently
worked for the email link as well as it got me back here nicely. I guess
the main question is why is IE8 out there when it causes so many problems?
Click to expand...
<snip>
 
Philippe said:
I have this message error :

Impossible de trouver l'hôte POP3. Vérifiez que vous avez entré
correctement le nom du serveur.
Compte : 'Personnel', Serveur : 'POP3', Protocole : POP3, Port : 110,
Sécurisé (SSL) : Non, Erreur de socket : 11001, Numéro d'erreur :
0x800CCC0D

what error is? Thanks you for response. Philipe
Click to expand...

Enter the correct server names at tools>accounts>select your
account>properties>server tab.

pop.sfr.fr et smtp.sfr.fr

http://groups.google.com/groups/sea...as_ugroup=&as_usubject=&as_uauthors=&safe=off
 
Thanks for all your help. Your instructions are far too complicated for this
old man to follow. I'm getting along just fine with IE 7, so will not take
the risk of screwing up my computer again by re-installing IE 8. Besides, I
plan to replace my computer alter this year and will have to decide whether
I want to stay with a Windows computer or to try an Apple for the first time.
Right now, I don't know how I will go. But, really, I do thank you.

PA Bear said:
The vast majority of those who've installed IE8 have not encountered any of
the problems you or anyone else has mentioned in this thread.

My personal recommendations for installing (and uninstalling) IE8 are as
follows:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live;
anti-virus application) and third-party Windows Themes before installing
IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thanks, yes uninstalling IE 8 works with attachments and it apparently
worked for the email link as well as it got me back here nicely. I guess
the main question is why is IE8 out there when it causes so many problems?
Click to expand...
<snip>
Click to expand...
 
You're welcome & thanks for your feedback.

Few if any of us think "pushing" IE upgrades via Automatic Updates is a wise
idea.

Thanks for all your help. Your instructions are far too complicated for
this old man to follow. I'm getting along just fine with IE 7, so will
not
take the risk of screwing up my computer again by re-installing IE 8.
Besides, I plan to replace my computer alter this year and will have to
decide whether I want to stay with a Windows computer or to try an Apple
for the first time. Right now, I don't know how I will go. But, really, I
do thank you.

PA Bear said:
The vast majority of those who've installed IE8 have not encountered any
of
the problems you or anyone else has mentioned in this thread.

My personal recommendations for installing (and uninstalling) IE8 are as
follows:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're
prepared to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live;
anti-virus application) and third-party Windows Themes before installing
IE8.

=> Close all open applications (i.e., anything with a taskbar icon)
before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and
any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling
the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior
to reinstalling IE8 per these recommendations. Norton users will need to
see http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thanks, yes uninstalling IE 8 works with attachments and it apparently
worked for the email link as well as it got me back here nicely. I
guess
the main question is why is IE8 out there when it causes so many
problems? <snip>
Click to expand...
Click to expand...
Click to expand...
 
I think the basic issue is that Microsoft considers Windows Mail to be
an obsolete mail client, so problems involving it don't get very high
priority. One user has reported that a recent update, KB972636,
fixed the attachments issue for him.
 
Switching your operating system from Windows to a Mac would be a
major new learning experience for you. Incidentally, all new Windows
computers sold after October 21 will have Windows 7, which has
received very favorable reports.

--
Gary VanderMolen, MS-MVP (Mail)


Kyro81 said:
Thanks for all your help. Your instructions are far too complicated for this
old man to follow. I'm getting along just fine with IE 7, so will not take
the risk of screwing up my computer again by re-installing IE 8. Besides, I
plan to replace my computer alter this year and will have to decide whether
I want to stay with a Windows computer or to try an Apple for the first time.
Right now, I don't know how I will go. But, really, I do thank you.

PA Bear said:
The vast majority of those who've installed IE8 have not encountered any of
the problems you or anyone else has mentioned in this thread.

My personal recommendations for installing (and uninstalling) IE8 are as
follows:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live;
anti-virus application) and third-party Windows Themes before installing
IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Thanks, yes uninstalling IE 8 works with attachments and it apparently
worked for the email link as well as it got me back here nicely. I guess
the main question is why is IE8 out there when it causes so many problems?
Click to expand...
<snip>
Click to expand...
Click to expand...
 
I'm sure there will be a few left over Vista boxes (if anybody wants them),
and some new Netbooks will continue to run XP, but for the most part
I see new boxes having Windows 7.

--
Gary VanderMolen, MS-MVP (Mail)


PA Bear said:
[Um..., kinda/sorta, Gary.]

Gary said:
...all new Windows
computers sold after October 21 will have Windows 7
Click to expand...
Click to expand...
 
I loaded KB972636 yesterday and all my Outlook email accounts quit working,
Search engine selections in IE8 got corrupted, all stored passwords were
deleted, LiveID signups were corrupted. Not a good experience restoring
everything to what I had before.
 
Sorry to hear that, but you should report that in the Internet Explorer
forum, since that was an IE8 update.
 
This was the only hit that I found when looking for the KB number and my
Outlook client was affected. Sorry.
 
I am so disgusted with Windows Vista and ALL the problems that I have
experienced since leaving XP that I, as of today, trashed my brand new HP PC
and upgraded to a MAC. Microsoft complicates everything and my time is worth
so much more than wasting a day trying to figure out why I can't download or
save files.

Good bye Microsoft 4EVER



PA Bear said:
[crosspost to IE General]

Did you install IE8 in early June?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is "Cumulative Security Update for Internet Explorer 8 for Vista (KB969897)"
listed in Installed Updates?

Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the install of IE8?

If you do the following, does the behavior persist?

=> Start | All Programs | right-click on Windows Mail | select Properties
| Start in <=delete the value here (leaving it empty/blank) & OK your way
out.

NB: Uninstalling IE8 (cf. http://support.microsoft.com/kb/957700) should
resolve the behavior but you should not have encountered it in the first
place if IE8 was installed properly; cf.
http://groups.google.com/group/micr...er.general/browse_frm/thread/a17d79493eac253d

There are discussions on this general subject but no aparent resolution.
About two months ago I was sometimes prevented from opening photo
attachments on some emails received from the same party and sometimes
could
open them. By this I mean, I would click on the paperclip where a list of
photos would appear and I'd click on on photo and I'd get a message
saying:
"Windows cannot find file name (photo captions used by sender).jpg. Make
sure your typed the name correctly and then try again." Well, of course
I
didn't type the file name; the sender did. I could click on the save
attachments, and once saved to a folder I could open them from the folder.
I forwarded the mail to others, and they report no problems in viewing the
photos. I can also view the photos in the email itself, but it would be
necessary to scan up and down and from left to right to view the whold
photo and the caption would not appear.

As I say, this would be inconsistent. Some email from the same person I
can
open the photos by clicking the paper clip and selecting photos to view
and
it will work fine. However, most ot the time I would have the problem
discussed above.

Today, for the first time I got the following error message: "There was
an
error saving one or more of the attachments. Please check your free space
and try again." There was one photo that I could not save. I have
pleanty
of free space and can view the photo in the email itself.

I've never had these problems before early June of this year.
Click to expand...
Click to expand...
 
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