Unable to open a contact by email or drag to contacts

  • Thread starter Thread starter Matt
  • Start date Start date
M

Matt

Hi, I have Outlook XP and 2 users on my PC. I (Matt) can
right click over a contact and forward to the 2nd user
(Helen) via email. Helen can open or drag the contact into
the contacts folder and it's all present and correct. When
Helen tries to forward me a contact, it doesn't appear
properly as an attachment and if I open it it is empty. If
I drag it to the contacts folder it is not the correct
information. From both users, the item in "sent items"
appear correct.

Any help would be much appreciated.
M@
 
Exactly the same! Right click over contact and select
forward. Even the email in "sent items" appears to hold
the real information. Yet the attachment I receive doesn't
seem right, it's as though it's been partially removed
somehow.
 
Two things she needs to check:

1) The message format must be RTF, not HTML or plain text.

2) Your email address must be set for rich-text. She can check this by
double-clicking your underlined email address in the To box.

If that's too much for her to handle, show her how to use the Forward as
vCard command.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
I will check this tonight. Should the "Let Outlook Decide"
option sense the email type from performing a Contract-
Forward and set RTF? Thank you very much for the help and
Click to expand...
I will report back tomorrow. I notice your web site offers
resources and extensions for Outlook and I am very keen to
learn more. I've added small formula's and macros into
office before so I'm a novice. It's unfortunate Microsoft
released 2003 as I am very happy with XP and don't really
want to move over. It's also expensive !

Regards, Matt.
 
Feel free to try it, but my experience is that "let Outlook decide" means
HTML 90% of the time.

One other thing to check. In Tools | Options | Mail Format | Internet
Format, make sure that Outlook Rich Text options are set to send in RTF.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Hi Sue,

Tried all that you suggested with no luck. I've sent a
test email (from Helen's account) to your personal email
so you can see exactly how this contact appears as the
attachment. RTF set in both mail message format and for
contact.

Regards,
Matt S.
 
Sorry, but I don't read mail sent to that account. I'd suggest that you do
that test to yourself and use Outlook Express to retrieve the mail from the
account. You can use OE to read the message headers, which will tell you for
sure whether RTF content is there -- look for a Winmail.dat attachment,
among other things. There's always the possibility that Helen's mail server
is stripping that information.

She might find the Forward as vCard command a solution at this point.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Thanks Sue, will try this as soon as possible.
-----Original Message-----
Sorry, but I don't read mail sent to that account. I'd suggest that you do
that test to yourself and use Outlook Express to retrieve the mail from the
account. You can use OE to read the message headers, which will tell you for
sure whether RTF content is there -- look for a Winmail.dat attachment,
among other things. There's always the possibility that Helen's mail server
is stripping that information.

She might find the Forward as vCard command a solution at this point.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers






.
Click to expand...
 
Still no joy with this. Our outgoing mail servers are both
the same, .i.e. smtp address. I sent a test email to
hotmail and indeed a winmail.dat was attached. I believe
the email is definitely being sent in Rich Text format.

Sending as a vCard works ok, but it is not as efficient.

Will report back anything more I find.
 
Very odd. It would be interesting to see the full message headers if you can
receive one of these with Outlook Express.
 
Back
Top