Unable to load past Personal Settings

  • Thread starter Thread starter Glenda Snively
  • Start date Start date
G

Glenda Snively

When trying to boot up into Windows 2000 Professional,
everything loads correctly until it gets to the "Loading
personal settings" and then it just hangs up and sits
there. I do see activity via the flickering light, but
nothing else happens. I have even tried to boot up with
the CD Rom to no avail. Can someone help asap??

Thanks
Glenda
 
Glenda Snively said:
When trying to boot up into Windows 2000 Professional,
everything loads correctly until it gets to the "Loading
personal settings" and then it just hangs up and sits
there. I do see activity via the flickering light, but
nothing else happens. I have even tried to boot up with
the CD Rom to no avail. Can someone help asap??

Thanks
Glenda
Click to expand...

Have you tried booting in Safe Mode?
 
What happens when you press Ctrl+Shift+Esc at this stage?
Do you get the Task Manager? Can you start a Command
Prompt? Can you launch Explorer.exe?
 
If your mouse is frozen at that stage then you probably have
an interrupt conflict. Remove all non-essential adapters
(network, sound), then restart your machine.

If your mouse still works then I would examine the Event
Log via a networked computer. I would also examine the
resident tasks and the currently loaded services, using
psexec.exe from www.sysinternals.com.

If the computer is not networked then I would load
Win2000 on top of the existing installation. This will
preserve your current settings.

If there is a possibility that the computer is infected with
a virus then I would install its hard disk as a slave disk
in some other Win2000 PC and scan it for viruses.

I assume that you have waited for a reasonably long
period to allow for any pending time-out to complete.
 
Back
Top