Unable to install Vista

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Guest

Hello. I am unable to install Vista. I get the following error message,
"Close Windows installation and contact the device manufacturer for updated
driver software for these devices:
SCSI and RAID controllers: HDS725050KLA360"

Dell support says I can't upgrade to Vista. Hitachi, the maker of the
HDS725050KLA360 says no driver is needed and go ahead and install Vista. I
can't, the installer won't go any further. Any ideas?
 
What model Dell is it? What install is looking for is not drivers for the
Hitachi hard drive itself, but for the controller on the motherboard. (SCSI
and RAID).
 
It's a Dell XPS 600. Anu hope???

Jane C said:
What model Dell is it? What install is looking for is not drivers for the
Hitachi hard drive itself, but for the controller on the motherboard. (SCSI
and RAID).
Click to expand...
 
nVidia storage controller for the SATA hard drives I believe the XPS has.
However, I can't determine exactly which nVidia controller it is.
http://support.dell.com/support/dow...&s=dhs&SystemID=XPS_PNT_P4_DXG&os=WLH&osl=EN#
<- you need to add that last character.

Dell has Vista drivers for the XPS 600 on their website. Installing Vista
in the first place is the hard part - the SATA controller drivers need to be
on a floppy, cd, or USB drive during install (Load Drivers button).
 
Hi Jane,

When I go to Dell Support, I find the following links. Which do I need and
what do I do? Thank you!!!

Audio Drivers
Realtek ALC850 AC97 AUDIO


Diagnostic Utilities
Dell 32 Bit Diagnostics (Graphical User Interface version)


Display
Dell 1707FP
Dell 1707FPt
Dell 1707FPV
Dell 1907FP
Dell 1907FPt
Dell 1907FPV
Dell 2407WFP
Dell 3007WFP
Dell 3007WFP-HC
Dell E157FP
Dell E773c-ULD
Dell SE177FP


FlashBIOS Updates
Dell Dimension System BIOS


Removable Media Storage Devices
HLDS GWA-4164B HH 16X DVD+/-RW
NEC ND-3530A HH 16X DVD+/-RW
Sony CRX217E HH 48X CDRW - Lead free
Sony DDU1615 HH 16X DVD ROM LEAD FREE
TSST TS-H352C HH 16X DVDROM


Serial ATA
nVidia MediaShield


Video Adapter
Ageia PhysX Adapter
ATI Radeon X1900XTX 512MB
Hauppauge WinTV PVR 150 : Internal PAL-SECAM Single Analog TV Tuner
 
Scotts,

I'd call Dell Support again and tell them "The hell I can't!" I have to
agree with Jane, the hard drive itself has absolutely nothing to do with this
not being able to install, the controller of this hard drive is what causing
the problem. Dell know to have this problem of going from one version of
Windows to the next. I had a similar problem going from XP Media to XP Pro
(clean install), so I have to slipstream XP CD with SP2 in order to install
XP Pro. Thus far, you can't do that yet, you would have to install the
controller manually as described by Jane.
 
I just got off the phone with Dell. They said it is currently IMPOSSIBLE to
load Vista on any computer using RAID 1. Does anyone know if this is true?
 
I'm having the same type of problem with a Dell XPS 600 nVida RAID
controller. Right after Vista Home Premium completes its compatability check
I get this message just like Scott " Close Windows installation and contact
the device manufacturer for updated driver software for these devices: SCSCI
and RAID controllers: WDC WD2500JS-75NCB2" I have the latest driver and Dell
bios (A11) installed. I contacted Dell and after four techs the advice I was
given was to format my hard drives - their advice even for printer problems
(worthless). I've searched high and low (WDC, nVida, Dell) for an updated
driver - no joy. MicroSoft wants my product ID (available after Vista is
installed - geeze that's most helpful) to be able to post an email asking for
help - haven't had time to call them - and my expectation is low. Anyone have
an idea? - may help Scott out too.
 
Microsoft isn't going to help you with a Dell hardware problem anyway. You
will have to continue fighting with Dell or stop trying to Raid your system.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
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