Unable to install USB HP Printer (photosmart 3210)

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  • Start date Start date
G

Guest

Hello all,

I am Running vista Home premium and have a problem installing the HP printer.

I install the software and then connect the USB lead and turn on printer.
The software looks for the printer, Vista's own hardware detect comes on,
then I get a problem.

It asks for which file to select either on my c drive in the windows / inf
folder or windows update version. Which ever I select I then get an errror
which states:

"Unable to install due to an error : the volume has been externally altered
and therefore cannot install. Please contact the hardware vendor"

I have tried removing the files in the C drive windows inf folder and just
leaving the windows update version, uninstalling completely, using the
printer wizard but all have the same result as above.

Spent £25 on the phone to HP they have not got a clue, hoping you can help

thanks
 
Shwoarma said:
Hello all,

I am Running vista Home premium and have a problem installing the HP
printer.

I install the software and then connect the USB lead and turn on printer.
The software looks for the printer, Vista's own hardware detect comes on,
then I get a problem.

It asks for which file to select either on my c drive in the windows / inf
folder or windows update version. Which ever I select I then get an errror
which states:

"Unable to install due to an error : the volume has been externally
altered
and therefore cannot install. Please contact the hardware vendor"

I have tried removing the files in the C drive windows inf folder and just
leaving the windows update version, uninstalling completely, using the
printer wizard but all have the same result as above.

Spent £25 on the phone to HP they have not got a clue, hoping you can help

thanks
Click to expand...

Here is the link to the newest drivers for that printer on the HP website:
http://h10025.www1.hp.com/ewfrf/wc/...4-1&lc=en&cc=us&dlc=en&product=439488&lang=en

Make sure you are following the installation instructions to the letter.
Some printers are very picky about installation procedures.
 
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