Unable to install printer driver (Canon S500)

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My printer stopped working and even disappeared from the control panel. I
went to Canon's site and tried to download the driver. It didn't work at
first - then I disabled anti-virus software and was able to download the
driver update. Now I can't install it. I get a message that says "An error
occured while copying file CNMPD.DL_. Cannot copy file to destination
directory." I used my printer last week.

Any help is greatly appreciated.

Thanks.
 
First, try using system restore to set the system to a date the printer
was working.

Let us know.

Tom
MSMVP
Windows Shell/User


: My printer stopped working and even disappeared from the control
panel. I
: went to Canon's site and tried to download the driver. It didn't work
at
: first - then I disabled anti-virus software and was able to download
the
: driver update. Now I can't install it. I get a message that says "An
error
: occured while copying file CNMPD.DL_. Cannot copy file to destination
: directory." I used my printer last week.
:
: Any help is greatly appreciated.
:
: Thanks.
 
Hi - I did a system restore, but I still get the same message. Do you have
other suggestions? Thanks.
 
hello my name is florence i have the cd to instole but i just can't seem to
get it right can you help me please
 
Hi Tom - Thanks for the advice. I did a system restore but the driver still
won't install. Any other suggestions? Thanks very much.

Mary
 
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