Unable to install ofice updates

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When I connect to the Officxe update page with IE 6.0,as it is checking for
update needs, I get an error message that IE has encountered a problem and
needs to shut down. All other surfing and downloads seem to work fine. I have
deleted my cookies, deleted temp files (including off line content) and
cleaned out the cache. How do I resolve this? Thank you. David
 
When that error message comes up, click the blue link by "To see what this
error report contains - click here". Need to know the App name and Mod name.

Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can
leave out the stack dump numbers. Also need to know the version of Windows
the user is running.

More info here on how to get the data necessary out of the error message
box:
http://inetexplorer.mvps.org/answers_8.htm#ert
 
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