Unable to install Fax on Dell Latitude D620 with XPpro

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I have tried multiple times to install the fax function of XPpro on the Dell
Latitude D620 running XPpro SP2. I am current on all updates, etc. I have
searched multiple forums and no one has been able to give me a solution.

When I go through the installation process, I get to the fax wizard and the
fax console, but when I try to launch the Send Fax Wizard, I get a pop up
that the "Fax server information cannot be retrieved. The Fax Wizard will
close now."

One forum advised that the Dell version of XPpro as installed had been
flawed and I should bypass it and try to install fax from the CD. I did
that. It was laborious because the set up would not recognize files on the
cd that I could see were there and I had to manually navigate to them. I did
however manage to manually load them to the point that the program worked to
create a fax system on the computer ONE TIME. It could never be replicated.

I have talked to Dell and they are willing to broker a three-way
conversation with Microsoft for me, but frankly, every experience I have had
with this group has been better than that route. Can you guys rally to the
challenge? Thanks.
 
The answer has been posted here multiple times. Known issue. Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
 
Thank you. I had seen parts of this info before but it had not been as
clearly layed out. I got the hot fix, although the instructions about what
to do with the download are pretty obscure. The direction to the KB is for a
server or network whereas it only requires clicking to run it.

Then, I had a problem that with the Dell system, I was still unable to use
the wizard. It could not find fxsapi or fxscfgwz and when I inserted the CD,
I couldn't expand the compressed fxsapi.dl_ and fxscfgwz.dl_ files with any
of the usual expand programs. To shortcut, I decided to go to another one of
my computers and copy all of the fxs files over to a TEMP directory on my
computer and then run the XP components set up program and pointed it to TEMP
and it worked perfectly well. It was laborious but worked. I can fax.
Hallelujah!! Thanks for your help.

Russ Valentine said:
The answer has been posted here multiple times. Known issue. Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software


--
Russ Valentine
[MVP-Outlook]
Spruce Street said:
I have tried multiple times to install the fax function of XPpro on the
Dell
Latitude D620 running XPpro SP2. I am current on all updates, etc. I
have
searched multiple forums and no one has been able to give me a solution.

When I go through the installation process, I get to the fax wizard and
the
fax console, but when I try to launch the Send Fax Wizard, I get a pop up
that the "Fax server information cannot be retrieved. The Fax Wizard
will
close now."

One forum advised that the Dell version of XPpro as installed had been
flawed and I should bypass it and try to install fax from the CD. I did
that. It was laborious because the set up would not recognize files on
the
cd that I could see were there and I had to manually navigate to them. I
did
however manage to manually load them to the point that the program worked
to
create a fax system on the computer ONE TIME. It could never be
replicated.

I have talked to Dell and they are willing to broker a three-way
conversation with Microsoft for me, but frankly, every experience I have
had
with this group has been better than that route. Can you guys rally to
the
challenge? Thanks.
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