Unable to install Business Contact Manager under Outlook 2003 Professional

  • Thread starter Thread starter Christian Courvoisier
  • Start date Start date
C

Christian Courvoisier

I installed Outlook 2003 professional, then applied SP3, then installed
Business Contact Manager. I use XP professional SP2. I could not get BCM to
work so installed BCM SP4. Now I see two versions:
[1] "C:\Program Files\Microsoft Office\OFFICE11\Business Contact Manager",
[2] "C:\Program Files\Microsoft Small Business\Business Contact Manager".

Under Control Panel Add or Remove Programs I show the following products
installed:
- Business Contact Manager for Outlook 2003, size 147mb, version 1.0.2002.1
- Microsoft Office Outlook 2003 with Business Contact Manager Update size
261mb, version 2.0.5324.0.
- Service Pack 3 for Business Contact Manager Update and Small Business
Accounting.

Clearly I have 2 versions installed, but what I don't understand is why
version [2] did not install under OFFICE11 to replace version 1. I tried
everything I read in this and other newsgroups but cannot get this thing to
work. A typical session might go:

1.. Outlook 2003 opens.
2.. BCM startup wizard opens.
3.. Do you want to use BCM? Yes -> Next
4.. Select a database (already installed)
5.. Wait..
6.. Business Contact Manager for Outlook could not find the database you
are looking for.
7.. Switch to Create a Database -> Next
8.. Creating new database..
9.. Database creation was unsuccessful.
10.. Cancel Wizard.
11.. Did a scan of all BCM databases on my PC with intent to delete all
those I found.
12.. Tried creating new database again
13.. Database creation was unsuccessful. Logged off Outlook 2003 and
logged back in again.
14.. Create new database through the Wizard.
15.. Database creation was unsuccessful.
Any help will be greatly appreciated. Thanks.

ChristianC
 
Uninstalled BCM/V1 and reinstalled from the original CD. Now experiencing the
problem differently:
1. Open Outlook 2003.
2. Startup Wizard opens.
3. Select a database (one already exists)/CONNECT
4. Message: "The selected database must be upgraded because it was created
by an earlier version of Business Contact Manager for Outlook. Do you want to
upgrade the selected database? YES.
5. Backup will be stored in c:\data\Business Contact Manager\Backups
6. Dialog box opens... "Backing up before upgrade.."
7. then... "Compressing backup file.."
8. Final dialog box shows: "DATABASE MIGRATION WAS UNSUCCESSFUL"

I have been going round and round for days, have read every discussion
group, Knowledge Base, Google, what have you. Have tried
installing/reinstalling/applying Service Packs, you name it. Does anyone have
a REAL solution?

Thanks.
 
Probably best posted to microsoft.public.outlook.bcm - that is where folks who use the program actually hang out.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Christian Courvoisier asked:

| I installed Outlook 2003 professional, then applied SP3, then
| installed Business Contact Manager. I use XP professional SP2. I
| could not get BCM to work so installed BCM SP4. Now I see two
| versions: [1] "C:\Program Files\Microsoft Office\OFFICE11\Business
| Contact Manager", [2] "C:\Program Files\Microsoft Small
| Business\Business Contact Manager".
|
| Under Control Panel Add or Remove Programs I show the following
| products installed:
| - Business Contact Manager for Outlook 2003, size 147mb, version
| 1.0.2002.1
| - Microsoft Office Outlook 2003 with Business Contact Manager Update
| size 261mb, version 2.0.5324.0.
| - Service Pack 3 for Business Contact Manager Update and Small
| Business Accounting.
|
| Clearly I have 2 versions installed, but what I don't understand is
| why version [2] did not install under OFFICE11 to replace version 1.
| I tried everything I read in this and other newsgroups but cannot get
| this thing to work. A typical session might go:
|
| 1.. Outlook 2003 opens.
| 2.. BCM startup wizard opens.
| 3.. Do you want to use BCM? Yes -> Next
| 4.. Select a database (already installed)
| 5.. Wait..
| 6.. Business Contact Manager for Outlook could not find the database
| you are looking for.
| 7.. Switch to Create a Database -> Next
| 8.. Creating new database..
| 9.. Database creation was unsuccessful.
| 10.. Cancel Wizard.
| 11.. Did a scan of all BCM databases on my PC with intent to delete
| all those I found.
| 12.. Tried creating new database again
| 13.. Database creation was unsuccessful. Logged off Outlook 2003 and
| logged back in again.
| 14.. Create new database through the Wizard.
| 15.. Database creation was unsuccessful.
| Any help will be greatly appreciated. Thanks.
|
| ChristianC
 
Thanks, Milly. I have now reposted to microsoft.public.outlook.bcm under the
title "Unable to finalize BCM installation"
 
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