unable to get w2k updates

[Michelle]

I am trying to help a friend with his laptop... he has
windows 2000 professional. When i go to the windows
update page and scan for updates, i get a total of 10
updates to install. When you click on review and install
updates, the whole page closes. I am not booted offline
completely as there is still a connection, but you have
to go back and scan for updates again... with the same
result every time. Why does the page close on me without
installing updates? Could really use some help here!

Thank you

Michelle

 

[Sree Karunakaran[MSFT]]

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Please check the link with all errors for Windows Updates.
http://v4.windowsupdate.microsoft.com/troubleshoot/
The below solution is listed under the subsection" Problem Downloading
/Installing a Software
Problem Description:
After accepting the EULA, the Windows Update - Web Page Dialog window
appears but the download never starts. Nothing "moves" on the download
progress bar, no matter how long you leave the connection open.


Resolutions:
Please re-register the following files:
regsvr32 msscript.ocx
regsvr32 dispex.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll

1. Click "Start," and then click "Run."
2. Type regsvr32 msscript.ocx in the "Open" box and click "OK."
3. Repeat for dispex.dll,vbscript.dll, and scrrun.dll.

Next, make sure file (open) type .JS is properly associated:
1. In Control Panel, click "Folder Options," and then click "File Types."
2. Locate the .JS extension and click "Advanced."
3. Make sure the "Application to perform action" field contains:
C:\WINDOWS\System32\WScript.exe "%1" %* This is for a Windows XP computer.
For Windows 2000 substitute the C:\WINDOWS\ with C:\Winnt\. For Windows 98
and Windows Millenium Edition substitute this: C:\WINDOWS\System\ for
C:\Windows\system32.
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Issue Applies To:
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP

Do get back to us if this worked.

regards
Sree Karunakaran


This posting is provided “AS IS” with no warranties, and confers no rights.

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[Raymond Sanders]

Sree,

I'm having the same problem with Windows 2000 server. I have done three
fresh installs of the OS, but continue to run into this problem. Followed
steps below, and the only change was that I get an hourglass at the "Windows
is looking for updates" screen. Percent never changes. Task manager shows
that I. E. is not responding. Just for the heck of it, I also tried the
steps described in Microsoft's article Q243787 (WINUP-Err Msg: "Cannot
Display Page". No results. Also tried downloading and installing latest
version of I.E. before running update, still no help.

I do many updates, but have never encountered such a persistent problem with
this process.

 

[Sree Karunakaran[MSFT]]

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Hi Ray,
Are you having SP4 on the Server? If so there are some known issues. The
below is the KB article ID number
813432
http://support.microsoft.com/?kbid=813432
Look for the section Application Compatibility and under that Problems with
IE.

Putting below the same info...

SUMMARY
This article includes a list of Microsoft Knowledge Base articles that
contain the release notes for Windows 2000 Service Pack 4 (SP4). This list
includes articles that describe known issues with Windows 2000 SP4. To view
any of these articles, click the article number.

This article is not a listing of all fixes that are included with Windows
2000 SP4. For additional information about the problems that are fixed by
Windows 2000 Service Pack 4, click the following article number to view the
article in the Microsoft Knowledge Base:
327194 List of Bugs Fixed in Windows 2000 Service Pack 4

For additional information about how to obtain Windows 2000 Service Pack 4,
click the following article number to view the article in the Microsoft
Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

MORE INFORMATION
Security
827664 Local Security Policy Values Revert to the Values That Are Stored in
SecEdit.sdb After You Install Windows 2000 Service Pack 4

Application Compatibility
821546 Overview of the "Impersonate a Client After Authentication" and the
"Create Global Objects" Security Settings

823087 Internet Explorer Times Out While It Loads Web Pages If Norton
Internet Security 2001 Is Installed

823485 Errors Occur When You Use a .Net Framework 1.0-Based Program on a
Windows 2000 Service Pack 4-Based Terminal Server

827803 PRB: You Receive an Error When You Use Application Center 2000
Service Pack 1 with Windows 2000 Service Pack 4

Networking
821256 The 802.1X PEAP Authentication Method Is Overridden When You Install
the Cisco Client Utility with the Aironet Adapter

300684 Information About Configuring Windows 2000 for Domains With
Single-Label DNS Names

Setup
821258 Recommended Space Requirements for Windows 2000 Service Pack 4
Installation

822384 Some Windows 2000 Hotfixes May Cause a Conflict with Service Pack 4
(SP4) for Windows 2000

Other
820101 Frequently Asked Questions About the Microsoft VM and Windows 2000
Service Pack 4

819758 INFO: Windows Media Tools 4.1 Not Available in Windows 2000 Service
Pack 4 and Later Versions

818952 XADM: The Key Management Service Does Not Start After You Install
Windows 2000 Service Pack 4


regards
Sree Karunakaran
Microsoft on line Support Engineer
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This posting is provided “AS IS” with no warranties, and confers no rights.

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