Unable to get online...

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Guest

I am unable to view webpages or check my e-mail via Outlook Express. I have
verified that I have an active internet connection via my ISP (Comcast): I
have a valid IP address. They had me PING a website and received no
response. I PINGED an IP address and did receive a response. I was told
that this is the sign of a SOCKS protocol error. I contacted Dell and they
walked me through the steps of resolving the issue. I was back online for 24
hrs and the same thing happened again. I am not necessarily looking for the
steps to get back online... rather what is causing this problem? Is it a
virus or something?

Windows XP Home SP2
80GB HD
512 MB Ram

Thanks for your help!
 
Dan said:
I am unable to view webpages or check my e-mail via Outlook Express.
I have verified that I have an active internet connection via my ISP
(Comcast): I have a valid IP address. They had me PING a website and
received no response. I PINGED an IP address and did receive a
response. I was told that this is the sign of a SOCKS protocol
error. I contacted Dell and they walked me through the steps of
resolving the issue. I was back online for 24 hrs and the same thing
happened again. I am not necessarily looking for the steps to get
back online... rather what is causing this problem? Is it a virus or
something?

Windows XP Home SP2
80GB HD
512 MB Ram

Thanks for your help!
Click to expand...

First eliminate any scumware.
CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.


See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
 
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