Unable to download itunes + quicktime

  • Thread starter Thread starter Michelle
  • Start date Start date
M

Michelle

After uninstalling itunes and quicktime, I attempted to REINSTALL them both,
and I recieve the error message:

"There is a problem with this Windows Installer package. A program required
for this install to complete could not be run. Contact your support personel
or package vendor".

I have had Windows Vista for about a year now and have never had this
problem.

It was suggested that I go to my Windows System32 directory and run

regsvr32.exe scrrun.dll. I did this and the following error appeared:

"the module "scrun.dll" was loaded but the call to DIIRegisterServer failed
with error code 0x80004004"

Can someone help me to decipher this?

Thanks!
 
Michelle said:
After uninstalling itunes and quicktime, I attempted to REINSTALL them both,
and I recieve the error message:

"There is a problem with this Windows Installer package. A program required
for this install to complete could not be run. Contact your support personel
or package vendor".

I have had Windows Vista for about a year now and have never had this
problem.

It was suggested that I go to my Windows System32 directory and run

regsvr32.exe scrrun.dll. I did this and the following error appeared:

"the module "scrun.dll" was loaded but the call to DIIRegisterServer failed
with error code 0x80004004"

Can someone help me to decipher this?

Thanks!
Click to expand...

check this link for the windows cleanup installer utility

http://support.microsoft.com/kb/290301

gls858
 
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