unable to delete virus

  • Thread starter Thread starter LUCY
  • Start date Start date
L

LUCY

I have been attcked by trojan that disconnects me from dial up internet
whenever I try to go to a Microsoft site. It has also added its own internet
connection "z-connect".
I keep getting a msg telling me to go to www.restorefix.com.
I have re loaded windows am now running on xp sp1and am unable to get the
updates. I wanted to try re formatting the hard drive but the command was
rejected.
Grateful for any advice
 
To format,boot to xp cd,at cd menu tap the r key (recovery console),select
1 For C: Press enter key for password,type:DiskPart In DiskPart,delete the
partition,create one,press ESC key,type:EXIT Reboot to xp cd,select
install xp,
delete partition,create,let xp format & install auto...Also,open internet
options
& internet connections & edit,reset internet options to default,do this for
possible repair,and/or go to run,type: http://www.microsoft.com/technet
At technet,security,tools,download & run windows defender & malicious
spyware removal tool...
 
Hi Andrew
Thanks for your post. However the computer will not allow me to boot from
cd.Nor can I access any microsoft sites - the virus disconnects my connection.
regards
 
LUCY said:
I have been attcked by trojan that disconnects me from dial up internet
whenever I try to go to a Microsoft site. It has also added its own internet
connection "z-connect".
I keep getting a msg telling me to go to www.restorefix.com.
I have re loaded windows am now running on xp sp1and am unable to get the
updates. I wanted to try re formatting the hard drive but the command was
rejected.
Grateful for any advice
Click to expand...
Download Malwarebytes and run it. You will have to be in safe mode
--press F8 continuously during boot up. then run the program it should
remove it. I am surprised that your anti-virus software vendor could
not tell you how to remove it.

--

Rick
Fargo, ND
N 46°53'251"
W 096°48'279"

Remember the USS Liberty
http://www.ussliberty.org/
 
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